Sculpt DTLA - sculptdtla.com - Ella

The client has two locations. We are doing website adjustments, content creation and monthly SEO services. Their goal is to rank better at their SilverLake location.

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Hector M.
Thanks for letting us know Ivonne
Shane Q.
👍
Ivonne A.
Shane Quast Shane
 please leave it off.
Hector M.
Let me see what Chris says... this client is a pain
Shane Q.
I have the same budget for Lip Fillers, but they resumed Dermal Fillers. I'll pause it. 
Hector M.
I do not have Dermal filler per say. I do have LIP FILLER.... at $1,000 a month on google ads 
Shane Q.
Hector Mota Hector
 When the client turned the campaigns back on they resumed Dermal Fillers. However, I don't have a budget for this service on Google. Should it be running? At what monthly budget? 
Hector M.
😢
whitney.zelig@gmail.com
It's okay
Shane Quast Shane
 they cancelled with us. 
Shane Q.
Another agency is in the account pausing our campaigns. Any idea how to proceed? 
Hector M.
Yes, I have paused both of them...  
whitney.zelig@gmail.com
i guess she only wants to pause dermal fillers and coolsculpting
Hector M.
Shane Quast Shane
whitney.zelig@gmail.com whitney.zelig@gmail.com
Natalia sent an email this morning saying that she wants to pause all Google ads, She is complaining about the leads quality saying they are bogus. 

I am trying to confirm if she wants to pause all 3 campaigns. 
Hector M.
sounds good.. thanks.. 
Ivonne A.
Hi
Hector Mota Hector
and
Kamie Allen Kamie
. Kamie good catch. We should remove the double CS section on that page and CS should be one word. We are not doing the Cool sculpting thing anymore. I'll take care of this. thank you! \
Hector M.
I will bring it up with Chris and Whitney to see what they say.. 
Hector M.
The double CS... I believe I explained that it is due to SEO... COOL Sculpting.. and Coolsculpting..
Hector M.
Thank you I will check it out on mobile to see and let Isaac know so he can fix it. 
Hector M.
Good morning Kamie...
Kamie A.
Kamie A.
Thats a good possibility! I clicked it and I finally found the drop down menu with Botox page but it has Services as a clickable link and Botox is not listed on that page and it has the double CS.
Hector M.
could be.. or it could be that the 3 little lines on your right hand.. is where you see the drop down menu.. you are getting mobile version maybe?
Kamie A.
Maybe it is just my browser being weird
Kamie A.
Hector M.
which is a no no .. since Allergan does not like it
Hector M.
the other is COOL SCULPTING
Kamie A.
Hector Mota Hector
 thanks! I found the link on an older blog article. For some reason, their page looks completely different on my mac. There are no drop down options at the top.
Hector M.
one is COOLSCULPTING.. 
Hector M.
I also think that the two different coolsculpting sections are for SEO purposes
Hector M.
oopss hit enter twice
Hector M.
Hector M.
Hector M.
Hector M.
Hey
Kamie Allen Kamie
 they do have a botox page... 
Kamie A.
There are also two CS sections on the page
Kamie A.
Kamie A.
Kamie A.
Okay I found the page on an older blog post but it doesn't show up on their services page. Should we correct this?
Kamie A.
Does Sculpt DTLA not have a Botox service page?
Hector M.
Meta laid off hundreds this past week... 
Hector M.
It could be a disgruntled employee from Facebook who recently got laid off. There are more layoffs coming for them so... Who knows. These young kids coding.. they can be vicious when they feel they are being treated unkind. 
whitney.zelig@gmail.com
I haven't seen this before- not that I know of
Shane Quast Shane
 
Shane Q.
Didn't this happen to another client as well? 
whitney.zelig@gmail.com
Shane Quast Shane
looks like their Facebook page was "unpublished"- client nor MedStar touched it. is this a new fun Meta Glitch for us to solve? 😭
Ivonne A.
Shane Quast Shane
 sending new CS Elite and Botox creatives. Thanks!
whitney.zelig@gmail.com
We are going to have to run generic, they are impossible to get to send videos
Shane Q.
Facebook notes: 
- can we try some 16:9 images
- There is only 1 video for Emsculpt NEO. Need something new
- Botox is somewhat limited by the ad copy the client provided. Can we try something new? 
- Botox only has 1 video. We need more. 
Hector M.
Glad we got that straightened out. 
Sydney M.
Sounds good! Thank you!
whitney.zelig@gmail.com
It is common that facebook gets flagged spam
Sydney Metz Sydney
, good job checking this and sending to client . I wrote the client back with this receipt. With this client in particular- always double-check her questions because she needs extra hand-holding. 
Sydney M.
sorry- when I first asked about this, I couldn't get into the account, but I finally got in.
Sydney M.
I would say yes, this was us.
Sydney M.
Sydney M.
Hey team, Sculpt DTLA's Express credit card just got hacked. She wants to make sure the transaction of $600 made today for Facebook ads is ours or should I report it. Please advise.
whitney.zelig@gmail.com whitney.zelig@gmail.com
from your emails
whitney.zelig@gmail.com
ok will tell client
Hector M.
Whitney I am not seeing their FB ads account disabled. 
whitney.zelig@gmail.com
FB ad account disabled,
Shane Quast Shane
 ? Any insight? 
Shane Q.
Thanks Hector. 😂
Hector M.
Funny I wrote that earlier today and then decided to let Shane tell it... lol
whitney.zelig@gmail.com
thank you!
Shane Q.
Oh yeah. Last 7 days went to 4 leads vs 0 7 days prior. 
whitney.zelig@gmail.com
Shane Quast Shane
 is this account starting to look up again?
Hector M.
thanks 
Hector M.
just glad you are here with us to see this through
Hector M.
No worries.... It could not have been good time for you... 
Shane Q.
Yeah, I looked back again. I had 'covid brain' and you wrote "she wants to start HER campaigns again" so I think I read that as she was going to run her own campaigns. Clearly I was out of it. 
Hector M.
Good morning Whitney and Shane,
Chris did not start those ads, I did. However, I did so after he instructed me to do so.. and I created a task to let you know I did so.. 
You closed it out so you were aware of this Shane. 
whitney.zelig@gmail.com
we all had covid so no worries. I still have a little bit of symptoms! 
Shane Q.
I made a note to myself on Jan 18 "I guess client is going to run their own campaigns for a while?"  so no idea what was going on in my head
Shane Q.
Maybe I had a brain cloud? 
Shane Q.
Hey, there it is! 
whitney.zelig@gmail.com
Shane Quast Shane
 i do have a closed out task from Jan 15th when we informed you . Can we make this account high priority to catch up please?
Shane Q.
"Don't pause or resume campaigns without telling me"  - Shane Quast
whitney.zelig@gmail.com
Hector Mota Hector
 can you please let chris know this happened
whitney.zelig@gmail.com
Oh boy. Yes resume work please
Shane Quast Shane
 
Shane Q.
Shane Q.
I had stopped all work. Chris resumed the campaigns on 1/17. I have been making no changes to it since then
whitney.zelig@gmail.com
Something is wrong in this account
Shane Quast Shane
 could be tracking?
Shane Q.
I'm on it. 
Hector M.
Shane Quast Shane
can you please see if you can set up the fillers page campaign for this client right away?
We were supposed to have it ready a while back. 
https://3.basecamp.com/4247112/buckets/17170297/todos/3745474447#__recording_3845482110
Shane Q.
Ok good
Chris Z. They should be turning on campaigns after Christmas
Hector M.
Shane, thank you.. Chris forgot to inform both of us... 
Yes, he paused them.. 
Shane Q.
Chris Zelig Chris
 Looks like you paused the campaigns. 
Shane Q.
Seems legit to me. 
whitney.zelig@gmail.com
Shane Quast Shane
 this conversions look too good to be true? ARe they correct?