✔ CALL RAIL REPORT
Completed by Lisa H.
- Assigned to
-
Lisa H.
- Notes
-
This is probably not what your wanting but I haven't seen any of Hector's work yet so hopefully it will evolve into what you want when I figure this all this out.
Here is an example of one I have done.
And once I am done with the AOB callrail report, I will tag her on that one as well.
Here is a secret shopper leads test report
And here is the Callrail report =
Can you please post a copy of the report here?
That way, I can take a look at it and provide some insights. Second, it helps keep better track of them if we ever need to look back to them for anything.
Thanks
Areas of Concern for Sight of Beauty:
Salon side answering for Spa/Spa not available to answer phones.
Why their spa is unique.
What their spa can offer them in services that relate to callers needs.
Spas specials and promotions especially to new potential clients.
Describing to the caller how the procedure will be performed and their safety practices.
What the caller needs to do to prepare for the procedure.
Allowing caller to hang up before setting a consultation.
I read your notes on one of the calls you monitored for this client that the caller hung up for being kept on hold for too long by the agent. These are generally the types of mistakes we look for to bring to the client and agent's attention. I relish the day I find those. :)
Not sure if the report she has outlined is sufficient enough for you to send to client. Please let me know if you want to send them this along with mine. Or if you would like me to use Lisa's notes and update my report and combine them? Since she has listened to the calls, I can do this quickly.
Thanks Lisa.
Yes combine lets provide a comprehensive report and lets come up with a template in the future so our team knows what to mention and our clients can easily understand whats going on.