ok thanks for the update!

Ivonne

 There was an issue where the best Semaglutide ad kept getting rejected. I got it running again on 5/6. I'll keep looking at it. 

Shane

 can you please take a look at this client's Meta Weight Loss campaign? They have a huge drop in leads. 

The issue has been fixed now

Sent the doc an email.. 

working on a solution now

This client's Facebook ads are paused due to a payment issue... ads account disabled

I had this confused with a different client. I’ll get Charmae on the popup. This was a recent request and creatives are still pending approval.

I’ll give Shane the URL in a task. He can update while popup is pending. 

Alyssa

 Did you see a popup on that page? I was just checking and don't see one

Yes, thought you had this previously https://skinrevolutioncalifornia.com/wl/

Do we have a semaglutide landing page with a clean URL? 

😂

I sent the client an email requesting the documents. They never sent them and verified it on their end the last time I believe... 

lol... I do not doubt it.. they are getting ridiculous.. same as Facebook... 

Soon you'll need a phd to figure out how to appeal Google suspensions...

Let me check my records to see if I can find their documents and verify it again for you.. hang on

Shane

 
You are correct... not sure why they are making us verify the account again.... 

Hector

 this is what I see 

227-274-2813

Shane

 I personally verified this Google ads account. 

Hector

 I'm still not seeing that their google account has been verified so I can't appeal. 

We need to get one from them. 

However, i am not seeing any CCs on file for this client that we have... 

Yes, I mentioned that to Chris. ...

Hector

 we have a payment issue on facebook- can you look into it please?

I believe that the only thing we have not tried is to contact Google support directly to see if they can provide us with more information about the ads account. The only way to do that is by adding the account to our MCC. I have been saying this for weeks now.. but anyways, you guys decide what is best

We can remove Ivonne's or Shane's access while we try to appeal again since I have direct access to this client's Google ads account. 

so we're not alone?!

I already tried this one from manager@, the appeal was rejected. 

Luckily, I have one client's login and Hector has the other. It's embarassing to keep bugging the client about this. I will do so in Livewell. So do I remove us- and then add manager@clickmogul ?

Ivonne

Shane

 

whitney.zelig@gmail.com

, Chris spoke to Shane, and Shane doesn't think we can do much but we have to continue to try. Can you please get these clients on a call, remove us from the account, just have it be them, and submit a screenshot with id, bank account and card. All of this info should be in 1 pdf to combine these documents. Let me know your thoughts!

I think this is also happening with Live Well Spa

Shane

 . Of which NONE of the info/websites, etc.  can trace back to us. It's something else going on. 

The rejection came back almost immediately. I think there is a bigger issue in play and Google isn't even reviewing the appeals. We can try whatever you guys think best, but it might be an uphill battle. 

whitney.zelig@gmail.com

 can we contact the doctor together so I can get the info from him = about the cc - checking account - and then I can try what I been suggesting we do the past 3 weeks?

I also still feel that we should try what I said which is talk to a Google ads support directly about this issue. but I would need this account under our MCC to do so.. 

Whitney, perhaps we can have the doctor send us some screenshots of his CC and checking account?

Actually, I am seeing this morning that the option to file another appeal is coming up again.. That has not happened in months

Oh no what's the next moves? this was payment issue, right

Shane

 ?

Appeal was rejected. There is nothing else I can do. 

Yes. Stay tuned

there is no reason i wouldn't want it there- no

Shane

 can you accept it? 

I am seeing that an invitation was sent o Shane manager email a few days ago

whitney.zelig@gmail.com

... any reason you do not want it added to that account? Should I revoke that invitation then?

I have sent the email to Chris and Shane... spoken to him a few times about it. I will bring it up again during our meeting tomorrow. It is the best option for us

Hector

can you ask chris? can we not move it to manager@clickmogul

Shane

 ?

If chris is ok w/ it, then go ahead and add to the MCC

I sent you an email yesterday about the only option I think we have left, otherwise we will lose this client. 

It is the same email I have access to. He responded that they have not gotten back to him, 

ok. let me know what you find out. 

I will contact the client now because I am checking the email tied to this Google ads and I am not seeing any response yet. He must be getting notified via another email address. 

Any thoughts

Hector

 ? 

oh boy. I'm not sure what to do if we can't see the communication of the appeal. 

Shane if you are referring to Skin Revolution then I am not seeing any emails as of this morning. I have access to the clients email by the way.. 

Hector

 I submitted a follow up to the appeal yesterday, but I'm not sure who they will contact. Did you by chance receive anything? 

I have prepared the list for you and chris, sent it via email

Hector

 can you please send me all the links that have these before and after graphics? 

okay

lol

wrong conversation.. 

Let me see what I can do. 

Oh wow, you're right. Apparently all my months just run together. 

Shane

 that is not July 22nd .. it was filed June 22nd. it has been more than a month ago..

Seems like we should at least wait until 7/27

Here's the appeal link Shane. 

Can you please do it from your MCC? 

So the only way to contact them again is through an MCC account. I do so using another client's account and then from there... I can bypass Google ads blocking - as you know any account that is suspended is blocked from contacting support - 

account. It has been suspended due to suspicious payments. Whitney had the client add a checking account which was verified. She then filed an appeal on June 22nd. However, Google ads has not responded. I have sent them numerous follow up questions.. they still have not responded

We need to contact Google ads about this client

Good morning. 

Shane