SKINNEY Medspa - CZ/IA

https://www.skinneymedspa.com

Sales Force + Call Rail + ETC

https://login.salesforce.com/
marisa.martino@gmail.com
Leo2020#$
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CallRail
marisa.martino@gmail.com
Smssales2017#$


Sales Force

https://na130.salesforce.com/00Q4N00000e04dm
Good one because they contacted fast (New lead - first attempt fast)
Followed up properly, text over multiple days

https://na130.salesforce.com/00Q4N00000e03L3
Staff kept following up at the same time during the afternoon, alternative morning and night calls would be helpful.

https://na130.salesforce.com/00Q4N00000e03KA
Took staff 46 minutes to respond to a text. 

https://na130.salesforce.com/00Q4N00000e01J9
Took an hour for us to contact 

https://na130.salesforce.com/00Q4N00000dzy5d
Calling back three days in a row in the afternoon

https://na130.salesforce.com/00Q4N00000dzpQS
Took four hours to call back


https://na130.salesforce.com/00Q4N00000dzo7Z
Client responded that they wanted apt. They selected w57th street on form. Our staff responded 5 hours later and asked them which location they wanted. Increase response time and reply better. 

https://na130.salesforce.com/00Q4N00000dzmjC
Lead came in at night took until 2PM to reply

https://na130.salesforce.com/00Q4N00000dzmat
Lead came in at night took until 2PM to reply

https://na130.salesforce.com/00Q4N00000dzmAv
Took six hours to respond to lead then follow up occured on day two and three the following day. 

Comments & Events

Hector Mota, Operations Manager at Medstar
Great meeting yesterday. 
Looking forward to working on this for you and Skinney team..
BTW, I updated Skinney Med Spreadhsheet with those logins.