Sales Meeting
Google Voice (GimmeLovin, Ashley G,)
Spreadsheet to follow up with clients.
Need to create.
Templates - have no love -
Google voice
Show Your Clients Love
Shared doc with text communication messages. Add your messages here, please
Use your Google Voice to communicate with clients. If you do not have a Google Voice or have issues setting it up let me know.
Please create a follow-up spreadsheet to keep track of your clients, their treatments and when to follow back up with them. Use your Google Calendar to set reminders. We will work on a standard template and send it to in the future.
Knowledge + Record Keeping
The more you know about the treatments and technology we offer the better experience you will provide to the client. Our website goes into details. Be informative with clients and also have fun.
Before and afters - we will look into putting in together the top 5 and put an actual book together. Before one treatment ones, two treatments, etc.
Pricing and Cross sales doc: we will put together a pricing doc that lists ideal upsells and cross-sales.
Please make sure to note all communication, quotes, etc. in Mindbody and Salesforce.
Zasha Tech Tips
Here are a few tips Zasha uses to provide the best experience possible which leads to happy clients:
Zasha gets on their level or on the floor to make the client feel important.
She creates a fun vibe with the client (we are so excited to work with you today)
Zasha follows up with clients and shows she cares, she even sends flowers to certain clients. FYI - any time you do something extra that costs you money we will reimburse you within reason.
Zasha communicates frequently and shows she cares.
---
Know all the technology so you can direct them to the best.
Managing their expectations.
Zasha gets on the floor (sends on flowers on your birthday), card at the end of treatment book with me. Have you done any of other treatments? (Cross Sale)
Personalized Card_ Name, and Signature_ (can't send due to the husbands)
Birthday Gift (how to find out birthday)
Follow on them on social media _
Client appreciation dinner (raffle)
--
Upsell - Cross sale doc so team can show packages based on their previous treatment, cheat sheet.
--------
The bottom line on pricing: cast doubt.
Have you ever considered treating other areas? An inch of reduction. Use the photos. Personal photos of before and after.
I am so excited to work with you.
Jhossy - this is an investment into your body. During our consultation. Hype.
When someone doesn’t call you back or misses phone calls and emails for a good amount of time, don’t take it personally. They might not even have thought of you honestly, and you should be good-natured and not even mention the lacking communication – if someone starts a phone call calling you on something you did wrong, you’d be way less likely to feel like it was a positive thing. Don’t do it.
When someone has a pricing objection don’t take it as hard fact that their main concern is actually the pricing. If they truly wanted what you’re selling than they’d take a second mortgage out on their house for what you have to offer. Consider actually trying to sell them something more expensive – since they could just actually want a different option with more features that what you tried to sell at first. Never go down when there are pricing objections, go up instead.
Always agree with the customer. Be agreeable. No matter what they say. For instance if they said “your service is way too expensive” – I might answer “You’re absolutely right, it is very expensive, but you’re going to need a website and if you go the cheap route it might cost you more than just the price of a website – it will cost you the price of all the missed sales you won’t get because your website looks cheap and people will associate that with the quality of your service.”
Spreadsheet to follow up with clients.
Need to create.
Templates - have no love -
Google voice
Show Your Clients Love
Shared doc with text communication messages. Add your messages here, please
Use your Google Voice to communicate with clients. If you do not have a Google Voice or have issues setting it up let me know.
Please create a follow-up spreadsheet to keep track of your clients, their treatments and when to follow back up with them. Use your Google Calendar to set reminders. We will work on a standard template and send it to in the future.
Knowledge + Record Keeping
The more you know about the treatments and technology we offer the better experience you will provide to the client. Our website goes into details. Be informative with clients and also have fun.
Before and afters - we will look into putting in together the top 5 and put an actual book together. Before one treatment ones, two treatments, etc.
Pricing and Cross sales doc: we will put together a pricing doc that lists ideal upsells and cross-sales.
Please make sure to note all communication, quotes, etc. in Mindbody and Salesforce.
Zasha Tech Tips
Here are a few tips Zasha uses to provide the best experience possible which leads to happy clients:
Zasha gets on their level or on the floor to make the client feel important.
She creates a fun vibe with the client (we are so excited to work with you today)
Zasha follows up with clients and shows she cares, she even sends flowers to certain clients. FYI - any time you do something extra that costs you money we will reimburse you within reason.
Zasha communicates frequently and shows she cares.
---
Know all the technology so you can direct them to the best.
Managing their expectations.
Zasha gets on the floor (sends on flowers on your birthday), card at the end of treatment book with me. Have you done any of other treatments? (Cross Sale)
Personalized Card_ Name, and Signature_ (can't send due to the husbands)
Birthday Gift (how to find out birthday)
Follow on them on social media _
Client appreciation dinner (raffle)
--
Upsell - Cross sale doc so team can show packages based on their previous treatment, cheat sheet.
--------
The bottom line on pricing: cast doubt.
Have you ever considered treating other areas? An inch of reduction. Use the photos. Personal photos of before and after.
I am so excited to work with you.
Jhossy - this is an investment into your body. During our consultation. Hype.
When someone doesn’t call you back or misses phone calls and emails for a good amount of time, don’t take it personally. They might not even have thought of you honestly, and you should be good-natured and not even mention the lacking communication – if someone starts a phone call calling you on something you did wrong, you’d be way less likely to feel like it was a positive thing. Don’t do it.
When someone has a pricing objection don’t take it as hard fact that their main concern is actually the pricing. If they truly wanted what you’re selling than they’d take a second mortgage out on their house for what you have to offer. Consider actually trying to sell them something more expensive – since they could just actually want a different option with more features that what you tried to sell at first. Never go down when there are pricing objections, go up instead.
Always agree with the customer. Be agreeable. No matter what they say. For instance if they said “your service is way too expensive” – I might answer “You’re absolutely right, it is very expensive, but you’re going to need a website and if you go the cheap route it might cost you more than just the price of a website – it will cost you the price of all the missed sales you won’t get because your website looks cheap and people will associate that with the quality of your service.”
- t is never too much money for the customer. It is too much money for this product. Go ahead, sell him a more expensive one, and judge their response before trying a cheaper one.
- ALWAYS agree with the customer. I agree it’s a lot of money. Everyone who invests in this product agrees that this system is a big investment when they’re buying it. That’s why you should get it installed to start making money right away. You are right.
- Salespeople stop sales, not customers. Take action and responsibility.
- Second money is always easier than first.
- Don’t bring up unreturned phone calls.
- Sell only what the customer needs. Find that out and match their needs with a product.
- – “You’re pressuring me”. – “Sir, you’re confusing my belief and passion in knowing this is the right product for you and your company with pressure. Please don’t misinterpret my enthusiasm for pressure. Now, let’s do this.”
- People pay more for an agreeable, positive experience than for a great product.
- Shorten your sales process. Value your customers time.
- Price is not your problem. You are your problem.
- Sell the client on their need.
- Give! Make the client feel serviced rather than sold.
- Work on filling your pipeline.
- Be confident in yourself, your product, and your price. You can’t sell something you don’t believe in.
- Buy your own product.
- Look, dress and sound professional.
- Take notes of most common objections and find the best answers to them. Use - that’s a great question, let me get back to you on that.
- Use social media to get yourself out there & known.
- The grass is always greener effect. Choose something and stick to it.
- Demand success the same way as you demand oxygen.
- Working for commission is the safest thing, as you’re in control of your money.