The following Secret Shopper leads test was performed on Sound-Shapes.

Lead Submitted  - Date: 8/22/19 -Time: 10:11 AM
Website - https://www.sound-shapes.com/coolsculpting/
Confirm - https://www.sound-shapes.com/c/coolsculpting
Message - stomach, upper arms, chest area

Name - Nicholas Lowry
Email - Mrp.990123@gmail.com
Phone # - (201) 677-5371
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Any problems with form/ Button? | No | 
First Phone Call - Yes - 8/22/19 at 11:39 AM by Theresa
First Text - Yes - 8/22/19 at 10:31 AM 
VoiceMail - Yes - 8/22/19 at 11:40 AM, another on 8/26/19 at 6:56 PM
Text Message - Yes - 8/22/19 at 10:31 AM
Confirmation Email - Yes - 10:11 AM 
Follow up Email  - Yes - Mon, Aug 26, 6:16 PM
Follow up phone call (2) - Yes - 8/26/19 at 9:57 AM 
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You can read about the outcome of the 2nd phase - test call - in the CR audit report. 

FYI they are no longer a client starting in october-
we can move them to inactive clients after they pay their final invoice. I will let you know when :)

Thanks for the Heads up Whitney. 

whitney.zelig@gmail.com following up with you;
has this client paid their final invoice?
If so, I would like to archive this client's folder as well as place them in the Inactive list. 

Yes archive them 

Thank you for confirming this.