Hi Nicol  - 3-week mark is approaching, do you know what service you would like shopped? TY

Elizabeth    Emsculpt Neo please, thank you!

Hi Nicol - here is the secret shop report & email draft for there 1-month follow-up. Please let me know if you need anything more from me on this one. TY

EMAIL DRAFT:
Hi Team,

You've been secret-shopped! Attached is the full report. 

We input a lead, commenced with text engagement & called the front desk inquiring about Emsculpt Neo. 

Here is the recorded call: https://drive.google.com/file/d/1yfgY4sOlBIbojZmhJYMDS21B_oepmdXI/view?usp=sharing 

You contacted us 4x with a direct phone call, 3x by text, and sent a welcoming email after we input the lead. You also answered all of our questions during text engagement. This all follows our follow-up protocol. Excellent work!

The salesperson that answered our call was friendly, professional, and knowledgeable. However, we recommend sharing any current sales and promotions going on as it builds a sense of urgency to visit the spa. 

Overall, great job! 

If you have any questions please let us know or if you wish to schedule a Front Desk Training you may do so here: http://calendly.com/Vania-medstar/front-desk

Spencer Aesthetics Secret Shop Report (1).pdf 106 KB • Download

Hi Nicol  - just following up on this one. Has it been sent to the client? May I close out the task? TY

Elizabeth ACHK!!! TY for this follow up! I feel like this is the 2nd finalized secret shop from you I have missed! HOW? I must just have too much going on and need to find a new way to make sure I prioritize these when you first tag me. 

TY TY for not closing until tagging me a 2nd time!

Nicol  - if you'd like I can also send you a ping the day I submit a finalized shop to you? I know everyone has so much going on :) Let me know how I can help