Ivonne

 no worries. just want to make sure my team is doing what we're supposed to be doing. 

Sorry about that

Shane

 

Ivonne

thank you for the heads up. The task did request a 100 mile radius New Google Consolidated Campaign - Surface Medical Aesthetics/ Delle Chiaie - www.surfacemedicalesthetics.com - 🔴 SEO client 🔴 - Ella

Shane

 we adjusted the radius of the individual services for this client's Google Prospecting campaign (shouldn't have exceeded 20 miles but was set to 100, probably because the Academy had this). Chris changed it because client has been "at risk" and didn't want to wait for the adjustment.

Shane

 They do not have a Google Merchant Center set up so I am starting there with them and seeing if they want to proceed! Thank you so much! 

So hard to answer. I prefer to run shopping campaigns on a target ROAS rather than a fixed budget. In other words, how much money do they expect to make back for every dollar of advertising? 

Thanks

Shane

 ! I will ask the client and create a task if she wants to move forward. Do you have any idea of what kind of budget this may require? 

Ella

 we can do shopping ads, but there are several steps involved. The starting point is asking them if they have already set up Google Merchant Center. Where we start with this project greatly depends on that step. Can you create a task for me if they want to move forward? 

Hi

Shane

 ! This client has published books and is asking us how we could help market and sell her hardcopy books. Do you know how we would do shopping ads? Here's an example she showed us

Sent the client an email yesterday as well

I don't have sufficient permissions to add another payment method. The one on there now is being declined by the CC company..

Hector

 Google payment issue

thank you! 

oooh got it. I'm creating a task with new videos. 

Ivonne

I was told I had to turn them off. Here is the task URGENT: Remove Ads Featuring These 2 Women - Surface Medical Aesthetics/ Delle Chiaie - www.surfacemedicalesthetics.com - 🔴 SEO client 🔴 - Jamie

Can we try to get them approved? Also, I am adding new creatives so we can mix them in with what they have there. 

Shane

 I see that there are videos on there but they are off. 

Botox on meta has no videos so performance is very bad

Shane

 this FB account has a partial spending limit restriction as well... 

I added a new CC to the account and had WP engine charge it...  

The page that I was having trouble viewing is back up. Things are looking good on my end! Thank you everyone!!

Michael

 the site is back up, please check

Hector attempted to call the client but got no response. He will follow up once the payment issue has been resolved. 

Hector

can you please call Tara? Both sites appear to be down due to nonpayment. I am following up on an email thread that I was included in so she is aware, but since I am out of the country, I would appreciate you calling her directly. The payment method is no longer correct. I am sending you a Slack to help escalate this as well. Thanks for the assist!

From support: This account appears to be under a billing suspension due to nonpayment. 

Michael

 I am contacting support now

Looks like DCCM's site is down. Can someone contact WP Engine customer support?

🎊

No longer a payment issue for this client. 

on it thanks!

Google Ads are down due to payment issue

Shane

Hector

- Please check again now on your end. Thank you.

It was added in the footer.php. I have now commented it out.

<!-- <script type="text/javascript">
  // Document Ready
  jQuery(document).ready(function($){

    $('#schedule').on('click', function(e){
      gtag('event','click', {
        'event_category': 'Buttons', 'event_label': 'Schedule Form Button Click'
      });
    })

    //track telephone link clicks
    $('a[href*="603-783-1087"]').on('click', function(e){
      gtag('event','click', {
        'event_category': 'Links', 'event_label': 'Telephone Number Link Click'
      });
    })

  })
</script>

Fixed. It was getting caused by the below code which was added by client's previous company.

We will miss you Whitney. Please be in touch.  If you ever come to this part of the world. Please do let me know.

OK. I will check.

whitney.zelig@gmail.com

not sure what Medstar is going to do without you... only time will tell... 
LOVE YOU@@@@@@@@@@@@@

Isaac

 any idea why this is happening? I will follow up on the GTM tag for me and you.. thanks

What I am seeing is a message which reads... 
Invalid call to gtag(), the Global site snippet is not installed

Shane

 that is not so.. I am seeing that the GTM is still on the site... 

Good day to you

whitney.zelig@gmail.com

..... I do not like that picture... 😢 saying you are out... anyways... 

Hector

Ivonne

  The client removed GTM from the DCCM site which is why conversion tracking is broken

Shane

Ivonne

 low conversions ( zero) last 30 days google injector academy. Insight?

Hector

 thanks for letting me know! 

Good morning Ivonne. 
This client is not eligible to use another promotion. They already used one before. 

Shane

 the client wants to know if you can use this credit google sent her: 

Yes. Thanks.

great thanks!

There is a different tab in the same lead sheet

Ivonne

 

Isaac

 can you please verify that there is one leadsheet for both surfacemedicalaesthetics and DCCM Academy? Thank you!

She responded to me this morning. I am following up with her now..  

Hector

 if she doesnt respond please call her tomorrow

I have sent her another email to see if she responds. 

Hector

 we might need to have you call. 

whitney.zelig@gmail.com

 will you follow up again please, thank you!

It is still not going through

I did..

Good morning Whitney..

can you try again

Hector

 ?

I tried to make a direct payment of $400 to cover their balance but it was unsuccessful. 

she said she will call in the AM

oh no. thanks

whitney.zelig@gmail.com

 

You know what- actually I will do it

Hector

 i'll let you know if i need help

copy me on it

Hector

 please reach out to client

lollll 

Stop the Happy dance...

Shane

Ivonne

whitney.zelig@gmail.com

 the ads are off again... client CC is being declined.. 

yesssss thank u!!!!!

👏

We're live!

Let's go live team!

No PRP On this site... we are all good to go

whitney.zelig@gmail.com

 

Yes

Shane

Hector

 are we okay with prp ?

I don't think we ever reached a decision on our call yesterday. I have the suspension lifted. Should I start our campaigns? 

🎉

I got the suspension lifted already

I think CZ is working on it

Just going through a mini CAG... whats the update on the suspension? 

I have placed it in drafts for now... 

ok

Hector

 we will have to do that before we go live again

We would need to change url - not just rewrite content. 

I would suggest placing that page in draft since the slug alone makes rewriting content irrelevant. 

the circumventing issue is to be expected with most of these clients who used other MKT companies before us. The other ones do not give clients access to the accounts. This is where the problems stem from... 

aka-prp??? lol... 

nice find

Alyssa

!

Yeah non-circumventing but thought to mention

That's good to know! but still, probably not why circumventing events.

Hector

 PRP police, can you take care of this issue before we resubmit the account

I found PRP

Who knows, sometimes the client doesn't even know

Shane

 , chris is going to call her. I did see previous spend on the account

Account is suspended for circumventing. Anyone have any idea if they had a different account once? 

I sent them a follow up yesterday

I sent an email to the client - CC you on it - 2 weeks before I went on vacation. They never responded.... 

Hey

Hector

 we need help with helping this client verify ads