✔ Secret Shop CS service
Completed by Chris Z.
- Assigned to
-
Hector M.
- Notes
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Can you please perform a secret shop leads test for their Coolsculpting service?
Once you are done, don't forget to call them to test their response.
TheMedspaMD - Secret Shopper Leads Test
Website - https://www.themedspamd.com/coolsculpting/
Confirm - https://www.themedspamd.com/ty/coolsculpting/
Date: 08/04/20
Time: 1:25 PM EST -
Name - Lorraine Monroe
Email - babyXioG25@gmail.com
Phone - 973-498-3762
Message - Saw an ad about this and I am wondering if it is right for me. Can I set up a consultation to find out more and get fat frozen from my belly?
Thank you.
Chris and Whitney here are the final results of the secret shopper for The Medspa MD.
The Medspa MD - Secret Shopper Leads Test Report Summary
Overall Analysis: Good, Requires minor adjustments.
Spa Response time: Phone call: Yes, 4 hours and 11 minutes later.
Spa Response time: Voicemail: Yes, 4 hours and 11 minutes later.
Spa Response time: Text Message: Yes, 4 hour, 13 minutes later.
Spa Response time - Email: Yes, Tue, Aug 25, 7:00 AM
Problems with form/button: None
Follow up Phone call: None thus far.
Follow up Phone Email: Yes, Mon, Aug 31, 2:55 PM and Thu, Sep 3, 2:55 PM.
Follow up Phone Text: None so far.
Areas that need improvement = While they did call the lead on the same day, it was done 4 hours later. The same with the text message. And no confirmation email. First email sent weeks later.
Summary: The overall response time to the secret shopper leads test from the staff at The Medspa MD was good. The only part that requires some adjustments is on their timing. They called and texted the lead 4 hours later. In addition, there were follow up phone calls or text messages. They did send several follow up emails.
* They seem to not have automated email in place though.