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The Medspa MD - Delamar -

https://www.themedspamd.com
Chris Zelig, MedstarIsaac Klausnser, MedstarHector Mota, Operations Manager at MedstarJonnamae Jumawan, MedstarShane Quast, MedstarCharmae Arcayan, MedstarVania J, MedstarKamie Allen, Content ManagerSelena Vujatov, MedstarAlyssa Workman, MedstarIvonne Ackerman, MedstarElizabeth RuffaBrittany Redding, Digital Marketing Manager at MedstarJenna Maschino, Senior Support Specialist at Medstar
From the list: DelaMar Medspa

✔ Secret Shop Leads Test

Hector M. added this on
Completed by Hector M.
Assigned to
Hector Mota, Operations Manager at Medstar Hector M.
Notes
Wife is a friend of Chris, is wife of main Coolsculpting managers. Be nice in report.

Comments & Events

Hector Mota, Operations Manager at Medstar Hector Mota, Operations Manager
The MedSpa MD (Delamar) Secret Shopper Leads Test

Website - https://www.themedspamd.com/coolsculpting/
Confirm - https://www.themedspamd.com/ty/coolsculpting/
Date: 10/02/19
ime: 10:22 AM

Name - Armando Lopez
Email - Mrp.990123@gmail.com
Phone # - (347) 480-9290
Message - stomach area and maybe chest
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Results:

Spa Response time: Phone call - Yes, call placed to lead 10 minutes later.

Spa Response time: Text Message - No Text Messages sent to the lead

Spa Response time: Voice Mail - Yes, from unintelligible; 10 minutes later.

Spa Response time: Emails - Yes, email sent to the lead 13 minutes later.

Problems with form/button: NONE

Follow up Phone call: None.

Follow up Phone Email: So far, none.

Follow up Text Message: None
No one was notified
Hector Mota, Operations Manager at Medstar Hector Mota, Operations Manager
I believe this report was never sent to client. 
They have also changed their spa and so on. Based on that, I am performing a new leads test soon so we can then send it. 
Notified 2 people
Hector Mota, Operations Manager at Medstar Hector Mota, Operations Manager
Forgot to post this Secret shop outcome on them - 

Medspa MD - Secret Shopper Leads Test - Coolsculpting
Website - https://www.themedspamd.com/coolsculpting/
Confirm - https://bellocorpomedspa.com/c/coolsculpting/

Date: 1/22/20
Time: 2:22 PM 
Name - Adam Porter
Email - playa4thee1@yahoo.com
Phone - 339-444-4840

Message - Gained some weight over the holidays in my stomach and arms. Looking to see if the fat freezing treatment can help me.
Notified 2 people
Hector Mota, Operations Manager at Medstar Hector Mota, Operations Manager
Below are the results.

Secret Shopper Leads Test Report Summary

Spa Response time: Phone call: Yes - 1 minute later.
Spa Response time: Text Message:  None.
Spa Response time: Voice Mail: Yes  - 2 minutes later.
Spa Response time - Email: Yes - 37 minutes later.
Problems with form/button: None.
Follow up Phone call: Yes - 1-24-20 at 11:44 AM.
Follow up Phone Email: None.
Follow up Phone Text: None.
Overall Summary of lead test: Good, but requires some adjustments.
Insight - Very good response time when it comes to call back since they responded within a minute of the lead form being filled out. The only adjustment would be on the lack of text message sent to the lead. 
Notified 3 people
Chris Zelig, Medstar Chris Zelig
Great work 
Notified 3 people
Hector Mota, Operations Manager at Medstar Hector Mota, Operations Manager
Thank you Chris. 
Are we sending the results to the client?
If so, please let me know so that I can prepare it and send it to client. 
Notified 3 people
whitney.zelig@gmail.com, Medstar whitney.zelig@gmail.com
yes Hector Mota, Operations Manager at Medstar Hector  
Notified 3 people
Hector Mota, Operations Manager at Medstar Hector Mota, Operations Manager
Thanks Whitney. 
I will prepare this for the client and BCC you and Chris in the report. 
Notified 3 people
Hector Mota, Operations Manager at Medstar
Hector Mota completed this to-do.