Vania - I just checked.

For popups, they have the below emails in the notification settings.

TO:
caitlin@thinsculpting.com
patricia@thinsculpting.com

CC:
Coolsculptmedford@gmail.com


For forms, they have the below emails.

TO:
patricia@thinsculpting.com
caitlin@thinsculpting.com

this all looks correct. Except the coolsculptmedford@gmail. Where did that come from? I don't believe that's an email associated with this account.

do the emails come from hi@medstar? What email should I make sure is not going to spam? Can't seem to figure out what their issue is with getting these email notifications.

Vania - Sorry but I'm not sure but Jonnamae should be able to confirm on this third email as she set up zaps for the popups.

Jonnamae - Can you please let us know from where you copied this email?
coolsculptmedford@gmail.com

Vania - Yes all the notifications to client's email for the popups get sent from hi@medstatpatients.com through zapier.

Please ask them if are they not getting some specific leads in their email or all leads?

Vania Isaac  - I updated the zapier, I'm really sorry. My bad I have not deleted the CC email on zapier. But it is ok now.

Jonnamae no worries! Glad we checked though.

Isaac  Caitlin says she is not getting any of the lead notifications. I asked her to make sure the hi@medstar email is marked as a safe sender. And she keeps saying she checked the spam folder and they're not in there. But not sure what else to do here at this point...

Vania - I just sent a lead email notification directly from one of the popup on their website to her email (included mine and yours as well).

It shows successfully sent to her email address - caitlin@thinsculpting.com