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Thrive Med Spa - Liz Fandel - www.thrivemedspa.org - NR

Website Design & Development * Digital Marketing Set Up * Digital Marketing Monthly Management Service *
Chris Zelig, MedstarIsaac Klausnser, MedstarHector Mota, Operations Manager at MedstarJonnamae Jumawan, MedstarShane Quast, MedstarCharmae Arcayan, MedstarVania J, MedstarKamie Allen, Content ManagerSelena Vujatov, MedstarAlyssa Workman, MedstarIvonne Ackerman, MedstarElizabeth RuffaBrittany Redding, Digital Marketing Manager at MedstarJenna Maschino, Senior Support Specialist at MedstarJudi Vallano, Medstar +1 others
From the list: Digital Marketing Campaigns & Set Up

✔ Facebook Ads payment method issue

Nicol R. added this on
Completed by Nicol R.
Assigned to
Shane Quast, Medstar Shane Q.
Notes
Shane Quast, Medstar Shane from today's ads meeting, please look at the Thrive account: Thrive Med Spat at Fellowship (1052100022435169)

During our meeting, Chris deleted the card ending in 9652 that was marked "insufficient funds". Once he deleted it, the alternate card, ending in 1834, then became the card marked insufficient funds. Neither card actually has insufficient funds according to the client (they are CC).

Per your request, this is to open up a ticket with FB.

This is nearly identical to the issue they had with their previous FB ads account. FB kept asking for confirmation of the account's payment method but the client never got the confirmation code from FB to their CC account. They tried adding a different payment method and then were banned, so we started a new ads account, this one here, (1052100022435169)
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Hector Mota, Operations Manager at Medstar Hector for your info

Comments & Events

Shane Quast, Medstar Shane Quast
I'll see if there is anything I can do on my end. 
Nicol Razon, Medstar TY
Notified 2 people
Hector Mota, Operations Manager at Medstar Hector Mota, Operations Manager
Uggghhh Facebook... how much do I hate thee.....????

They are asking for a new payment method. Again... 
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Notified 2 people
Nicol Razon, Medstar Nicol Razon
Hector Mota, Operations Manager at Medstar Hector , at least it's for their own account and there are still getting leads on our Medstar Clients account. #silverliningsortof
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Nicol Razon, Medstar Nicol Razon
Update for documentation - Shane was able to get this account: Thrive Med Spat at Fellowship (1052100022435169) back up and running with Botox campaign. On July 11 Shane noticed in ad meeting that their account had a verification on payment method hold. Nicol had a zoom with Jennifer to correct this but, she is not the person with access to the card on file.
Thrive team are still working on this verification, meanwhile we are back to running Botox campaign on Medstar Clients.
Notified 2 people
Alyssa Workman, Medstar Alyssa Workman
Nicol Razon, Medstar Nicol Shane Quast, Medstar Shane  has this been resolved yet? 
Notified 3 people
Nicol Razon, Medstar Nicol Razon
Alyssa Workman, Medstar Alyssa Shane Quast, Medstar Shane  RESOLVED
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Nicol Razon, Medstar
Nicol Razon completed this to-do.