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Thrive Med Spa - Liz Fandel - www.thrivemedspa.org - NR

Website Design & Development * Digital Marketing Set Up * Digital Marketing Monthly Management Service *
Chris Zelig, MedstarIsaac Klausnser, MedstarHector Mota, Operations Manager at MedstarJonnamae Jumawan, MedstarShane Quast, MedstarCharmae Arcayan, MedstarVania J, MedstarKamie Allen, Content ManagerSelena Vujatov, MedstarAlyssa Workman, MedstarIvonne Ackerman, MedstarElizabeth RuffaBrittany Redding, Digital Marketing Manager at MedstarJenna Maschino, Senior Support Specialist at MedstarJudi Vallano, Medstar +1 others
From the list: Front Desk Support

✔ Glitch in GHL - creating duplicate conversation

Nicol R. added this on
Completed by Alyssa W.
Assigned to
Emily, Medstar Emily Isaac Klausnser, Medstar Isaac K.
Notes
Hello Team Isaac Klausnser, Medstar Isaac !

I have received complaints from two clients regarding duplicates in the Medstar App.  This is the first one I have seen it documented.  Can you please check and see why we have duplicates in the THRIVE MED SPA account?
When I look into these, it looks like the same conversation with the same person was broken up into four separate contacts!
Emily, Medstar Emily to keep you informed. 
Screen Shot 2023-09-21 at 8.37.54 AM.png 1.24 MB • Download

Comments & Events

Isaac Klausnser, Medstar Isaac Klausnser
Nicol Razon, Medstar Nicol Emily, Medstar Emily - I created a support ticket regarding this and below is what their team replied back.

As far as the Issue goes with the duplicate contacts, we ran a few tests at our end and were not really able to check for a reason why this happened. I believe the "Allow duplicate contact" might have been accidentally turned on by someone in the account. We have managed to merge the contacts into one and all the information is safe in there. 

Not to worry, should this issue happen again, please do reach out to us and we shall surely escalate this with the developers.

I checked in the audit logs and not seeing any updates made in the duplicate contacts recently so my best guess is it happened due to some temporary glitch on the GHL's end.
Emily, Medstar thank you!!
Notified 2 people
Nicol Razon, Medstar Nicol Razon
Thank you Isaac Klausnser, Medstar Isaac  !
Notified 2 people
Alyssa Workman, Medstar
Alyssa Workman completed this to-do.