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From the list: Digital Marketing Campaigns & Set Up

✔ Pls check FB ads account disabled

Nicol R. added this on May 18, 2023
Completed Jul 08, 2023 by Hector M.

Assigned to: Hector M.
Notes: **Edit - new account we are using as of late May 2023 is
Thrive Med Spat at Fellowship
1052100022435169

**
Old FB account

Shane - you asked to see this in a task out: please take a look at Thrive FB account - 593083855816665 that has been disabled by FB because they tried to add another CC when the Mastercard they tried to verify wasn't getting the code needed.

LMK if you need additional screenshots.

Hector - to keep you informed.

Thank you!

Comments & Events

Hector Mota, Operations Manager

If Facebook does this to people in America.. imagine what they must do to those living outside of the US?

image.png 48 KB • Download

The good news is that we can request a review..

Nicol

here's a screenshot of what we may need to get this resolved.

image.png 99.8 KB • Download

FB has no love

Jun 08, 2023 at 7:52 PM Notified 2 people

Nicol Razon

Hector

, It sounds like it would be prudent to take Shane off of this task. Is that right? Chris asked that I have Thrive's admin team consider moving their ads to our Medstar Clients, while we work on getting the account back up.

When you post the above, I can't tell if you are explicitly asking me to take action, if you are informing me of an action you will take, or if you are asking me to have the client take this action. I cannot figure out the logic behind what you ask a client to take care of vs. what you take care of yourself and inform us on.

If you can let me know what action you want me to take, I can do that.

Jun 08, 2023 at 8:03 PM Notified 2 people

Hector Mota, Operations Manager

Nicol

I have removed Shane from the assignment.
The client will need to request a review on their end from the main account.
That is why I said "The good news is that we can request a review.."
When it comes to most client issues on FB or Google ads, if I can resolve them myself, I will do so. When I send info about what needs to be done, it is because only the client can or SHOULD do it.

In any event, that has changed since we now have a different problem. See screenshots below.