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Thrive Med Spa - Liz Fandel - www.thrivemedspa.org - NR

Website Design & Development * Digital Marketing Set Up * Digital Marketing Monthly Management Service *
Chris Zelig, MedstarIsaac Klausnser, MedstarHector Mota, Operations Manager at MedstarJonnamae Jumawan, MedstarShane Quast, MedstarCharmae Arcayan, MedstarVania J, MedstarKamie Allen, Content ManagerSelena Vujatov, MedstarAlyssa Workman, MedstarIvonne Ackerman, MedstarElizabeth RuffaBrittany Redding, Digital Marketing Manager at MedstarJenna Maschino, Senior Support Specialist at MedstarJudi Vallano, Medstar +1 others
From the list: Front Desk Support

✔ Secret shop request

Nicol R. added this on
Completed by Elizabeth R.
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Elizabeth Ruffa Elizabeth R.
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Elizabeth Ruffa Elizabeth can you please initiate a secret shop for Thrive for Emsculpt Neo

https://thrivemedspa.org/emsculpt-neo/

They will be starting a new consolidated campaign (includes Neo) and I want to be sure they are in top shape to receive all sales calls. 

Can you begin this shop on Oct 23?

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Elizabeth Ruffa Elizabeth Ruffa
Nicol Razon, Medstar Nicol   Is 10/24 ok? Since we don't typically initiates shops on Mondays? Unless you want it that day. Let me know :) 
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Nicol Razon, Medstar Nicol Razon
Elizabeth Ruffa Elizabeth  that's fine thank you
Elizabeth Ruffa 👌🏽
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Elizabeth Ruffa Elizabeth Ruffa
began 10/24 (Meredith Lee)
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Elizabeth Ruffa Elizabeth Ruffa
placed recorded call 11/7 - left message
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Elizabeth Ruffa Elizabeth Ruffa
Hi Nicol Razon, Medstar Nicol  

EMAIL DRAFT:

Hi Team,

As part of our ongoing support to help you reach your marketing goals, we regularly "Secret Shop'' your practice. The information we gather helps us better train your staff, and provides you with the feedback you need to convert as many leads as possible. The process includes inputting a lead into a form on your landing page, communicating via text with your staff after replying to one of your text messages, and finally calling and speaking with the front desk to inquire about one of your services.  

Here is your latest full report and your recorded call link for you to review. 

Great Job, Keep it Up!
  • Your staff did wonderful. They led the conversation with a personable approach to the treatment and shared personal experience. This is extremely beneficial as it establishes a sense that the clinic is a warm and welcoming place and that the treatment will be a positive experience.
  • The salesperson who we spoke to was friendly, professional, and knowledgeable. She also mentioned the current promotion going on.

Things To Work On
  • Contacting a lead with a direct phone call is the best way to ensure that a lead is converted into a potential patient. We recommend contacting leads 3x in the first week with direct calls. [Unfortunately we only received 1 phone call from you]
  • We recommend setting up automated text messages. It helps to create a personal camaraderie between the spa and the potential client, and an additional channel of communication. [Unfortunately we only received 1 text from you]
  • We also recommend requesting the caller's contact information after introducing yourself at the beginning of the call.

We would love to set-up a refresher training to expand your company's client acquisition strategy and review best practices to ensure your success. 

You can schedule your next front desk training here: https://calendly.com/emily-clientmtg/front-desk-training


We look forward to speaking soon.

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Nicol Razon, Medstar Nicol Razon
Elizabeth Ruffa Elizabeth sent!
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