Ivonne  tagging you here to keep you informed (from our ads meeting)

Nicol  that comes from Google My Business, not from the Ads account. It's a location extension. Unfortunately I have no power to control the business hours. 

Same with the location. That's GMB. Hector  might be able to help. 

Thanks Shane . I thought because I saw the location incorrect within the Ads Assets that it was on the ads end.

Hector , their GMB is correct. What else needs to be updated so that the ad shows the correct location? See task to Shane above. 

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What is the correct address? I don't have a business account with the address provided above linked to their Google account

Shane
They currently have three addresses running from this Google account. None of them  is for the Med Spa, rather they're for their Fellowship business.

Med Spa Correct address:
8000 Fellowship Road, Suite 118C
Basking Ridge, NJ 07920

Med Spa Correct Hours:

Monday – Friday 10-5

Our ads should be linked to the above address and this GMB: https://www.google.com/maps/place/Thrive+Med+-+Spa/@40.6570358,-74.5832331,15z/data=!4m2!3m1!1s0x0:0x934fe32ab2141243?sa=X&ved=2ahUKEwjbnYyLvf_-AhWOIUQIHc-eAx8Q_BJ6BAhIEAg

If it's not possible to do that, then can the ads not have an address and hours link below them? (see first screenshot above)

I do not have that GMB linked to the Google account. Hector will have to handle that.

A big part of their issue is that they're trying to run two businesses out of the same account, which is creating absolute chaos. 

Shane  it's because both businesses are under the same EIN so we have no choice :-/

Alyssa can you please assist here? Shane needs a GMB to complete the above task. I thought they had it. Here is a screenshot from the support account:

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See the screenshot below, we don't have a GMB to make clear the address, hours, etc. as it was in the previous screenshots. What does Shane need to complete this?

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Nicol I am a little lost here. This will be best for Hector to manage when he is back in the office early next week. I don't generally touch the Google Ads accounts except for checking conversions/landing pages/offer details as needed. 

Please send Hector an email linked to this task so it is at the top of his inbox. Sounds like he will need to check the correct GMB is linked. 

Hector  please see this high priority task. 

Okay so the I have checked this client's GMB and the information is updated.
I am having problems login into Google ads now for some reason. I will check on the GMB extensions and follow up.  

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Maps is also updated.

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So I am seeing that our access to this Google ads account 719-646-5360
has been removed from our Main MCC. I cannot check on the extension location issue. 

Update, we are waiting for Google ads access having created a new account that now has payment method issues. 

Hector   our payment issues have been resolved on Google account 265-718-6992 Thrive Med Spa, in the MyMedstarMedia MCC. We have spending and as of this past Saturday, conversions!
Can you please follow up with this task to make sure we're all good?

Hector  can you please make sure?

Good day Ivonne, Nicol.

No need to worry about this account. It appears that everything is running smoothly now.
As I mentioned in an email; if the other MKT company removed the CC payment from Thrive from the other Google ads account, we would not need to worry. This appears to have been the case. Perhaps Liz threatening legal action did the trick.

In any event, the only issue this client will now have is dealing with all the leads they are getting. I am seeing about 3 per day thus far.

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