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Timeless Surgical Center - www.timelessandbeautiful.com - EC

Pre-Paid client!
Chris Zelig, MedstarIsaac Klausnser, MedstarHector Mota, Operations Manager at MedstarJonnamae Jumawan, MedstarShane Quast, MedstarCharmae Arcayan, MedstarVania J, MedstarKamie Allen, Content ManagerSelena Vujatov, MedstarAlyssa Workman, MedstarIvonne Ackerman, MedstarElizabeth RuffaBrittany Redding, Digital Marketing Manager at MedstarJenna Maschino, Senior Support Specialist at MedstarJudi Vallano, Medstar +1 others
From the list: Secret Shop

✔ Secret Shop-Laser Facial- First Shop

Emily added this on
Completed by Emily
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Elizabeth Ruffa Elizabeth R.
Due on
Notes
Hi Elizabeth Ruffa Elizabeth can you please do a secret shop for their Laser Facial campaign? Here is the link to their landing page: https://go.timelessandbeautiful.com/laser-facial/

Thank you! 

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Elizabeth Ruffa Elizabeth Ruffa
Hi Emily, Medstar Emily

EMAIL DRAFT:
You've been secret shopped! Attached is the full report. 
 
We input a lead, commenced with text engagement & called the front desk inquiring about the Laser Facial treatment.  

Here is the recorded call: 
Unfortunately, we only received 1 call from you. Contacting a lead with a direct phone call is the best way to ensure that the lead is converted into a potential patient. We would love to help set up a plan for you to be contacting leads 3x in the first week with direct phone calls. 

We received 3 texts from you and text engagement followed our recommended protocol. This is great!
 
The salesperson that answered our call was friendly, professional, and knowledgeable. She mentioned the current promotion that was going on, answered pricing questions in a recommended way, and built excitement around the treatment. Excellent work. 

We recommend that you schedule a Front Desk Training so we can help set up a follow up process for contacting leads with direct phone calls. 

Please schedule a call here: http://calendly.com/Vania-medstar/front-desk
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Emily, Medstar
Emily completed this to-do.