Hi Vania Jessica - here is the secret shop report & email draft. Please take note to the recorded call, I don't know if this is the DR. I spoke to who told me the sessions are 3 months apart but I don't want to insult anyone from correcting the DR lol. Please let me know if you want/need me to change any of the report/email draft. THX

EMAIL DRAFT:
Hi Team,

 

You've been secret shopped! Attached is the full report. 

 

We input a lead, commenced with text engagement & called the front desk inquiring about CoolSculpting.  

Here is the recorded call: 

https://drive.google.com/file/d/11BiUYrdBlSEDyTnJArjtT2anUm_axQEB/view?usp=share_link 

 

We received 3 texts from you after we input the lead but unfortunately we received no phone calls. Contacting a lead with a direct phone call is the best way to ensure that the lead is converted into a potential patient. We would love to help set up a plan for you to be contacting leads 3x in the first week. 

 

The salesperson that answered our call was professional and demonstrated knowledge around the treatment however there was no engagement or excitement displayed. 

Also during the call it was stated that sessions are 3 months apart, taking 9 months in total to complete treatment. We recommend informing leads that you may return for additional treatments every 6 weeks as per the official CoolSculpting page’s protocol. 

 

We would love for you to schedule a Front Desk Training. It will help with the overall customer acquisition of your business.

Please schedule a call here: http://calendly.com/Vania-medstar/front-desk

It is the doctor BUT he makes sales faux pas all the time and needs to know. He cant be going around shooting himself in the foot during body contouring season

Jessica  just checking in on this one- was it sent out? May I close the task