whitney.zelig@gmail.com what service? what page?

Its more general- your choice 

we could try endospheres since it's new 

Hi whitney.zelig@gmail.com we already did this shop with Emsculpt. Here is the report:

Email Draft:
Hi Team,

You've been secret shopped! Attached is the full report.

We inputted a lead, commenced text interaction, & called the front desk inquiring about Emsculpt. Here is the call recording: https://watch.screencastify.com/v/l0EUe4P2OHI7gXm8SHN6 

I submitted a lead and only received one call and one text message. We highly recommend that leads should be contacted by phone, text, and email at least 3 times in the first week. Then, we recommend repeating this process a few weeks later if there’s no response from the lead. America is the land of instant gratification. If leads are not called & texted, potential patients will look into another spa.

The person on the phone was friendly and engaging. However, she did not ask for the caller's name or information. Also, the caller had to ask what steps were next in booking a consultation rather than the salesperson encouraging a consultation. The salesperson was knowledgeable about the service, and answered pricing questions in depth and accurately. Great job!! 

We recommend scheduling a Front Desk training: http://calendly.com/Vania-medstar/front-desk

SECRET SHOPPER Report -Truth + Beauty Spa.pdf 107 KB • Download

did we get the name of who answered the phone? 

also its good to get name and number for remarketing purposes ( get them on the text list) 

whitney.zelig@gmail.com you mean the front desk should get name & number of caller?  

We didn't get salesperson's name. Should we get that info moving forward?

Hi whitney.zelig@gmail.com  just wanted to see if you can clarify. So I can get what you need.

i guess not since its recorded i just saw that 

whitney.zelig@gmail.com  yes its recorded. The link is included above. But moving forward do you want me to ask for the salesperson's name?