Truth & Beauty Spa

https://www.truthandbeautyspa.com

Secret Shop & call rail audit-

Assigned to
Hector Mota, Operations Manager at Medstar Hector M.

Comments & Events

Hector Mota, Operations Manager at Medstar
Good call since we have never Secret shopped them. 
whitney.zelig@gmail.com, Medstar awesome
Hector Mota, Operations Manager at Medstar
Secret Shopper Leads Test Report Summary

Spa Response time: Phone call: Yes, 13 minutes later.
Spa Response time: Text Message:  No Text Messages placed to the lead
Spa Response time: Voice Mail: None. Received call, but they left no Voicemail.
Spa Response time - Yes, email sent to lead 3 minutes later.
Problems with form/button: NONE
Follow up Phone call: No.
Follow up Phone Email: No
Follow up Phone Text: None!
Summary: Overall very good response time. However, no text messages or voicemail left to lead. In addition, no follow up calls, text or emails.
Hector Mota, Operations Manager at Medstar
whitney.zelig@gmail.com, Medstar whitney.zelig@gmail.com  please let me know if you want to send this to the client or if you want to try a new one. If not, then let me close it out. 
Thanks. 
whitney.zelig@gmail.com, Medstar
Yes to Corey and sandy and copy me on it so I can talk to them about text please 
Hector Mota, Operations Manager at Medstar
Got you. 
Will do. 
Thanks. 
Hector Mota, Operations Manager at Medstar
Report sent to team. CC you on it. 
Hector Mota, Operations Manager at Medstar
Hector Mota completed this to-do.