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From the list: Vio- https://www.viomedspa.com/

✔ Missing Facebook Sep report

Chris Z. added this on Oct 08, 2019
Completed Oct 18, 2019 by Shane Q.

Assigned to: Shane Q.
Notes: Shane can you please send support@medstarmedia.com the vio facebook report with your notes
Jonnamae keep an eye on this and add it to the draft email you already have for them.

Comments & Events

Shane Quast

report_20191009 (2).pdf 127 KB • Download

Oct 09, 2019 at 3:20 PM Notified 2 people

Shane Quast

Our tracking pixel was removed from their site so we are unable to track conversions.

Oct 09, 2019 at 3:20 PM Notified 2 people

Chris Zelig

What is the best way to get access to the pixel they have, how would I reach out to their team and ask for access. I want to send a professional looking email.

Oct 09, 2019 at 3:50 PM Notified 2 people

Shane Quast

I thought we had worked through this issue with their team previously. Specifically, they asked us to move the conversion events from code snippets in GTM, which I did.

Then all of a sudden last month someone in the account named "Tombras" overwrote our pixel (screenshot).

How are we connected to this account, are we a partner in business manager?

Screenshot at Oct 09 11-55-37.png 62.9 KB • Download

Oct 09, 2019 at 4:56 PM Notified 2 people

Chris Zelig

They are franchise and Tombras is their main agency. How do I ask them for access to their pixel so we can track conversions? What do you mean we a partner in business manager?

Oct 09, 2019 at 5:08 PM Notified 2 people

Shane Quast

In the business manager / business settings if they have your account set up as a partner instead of just a user they can click "share assets" and give you access to the pixel.

Oct 09, 2019 at 5:16 PM Notified 2 people

Chris Zelig

I asked you about this a while ago and wasn't sure how to respond. Remember they were asking for our ID I will send

Oct 09, 2019 at 5:21 PM Notified 2 people

Shane Quast

How do we have access to the account? Did you send a request from your Business manager account to Beverley?

Oct 09, 2019 at 5:31 PM Notified 2 people

Chris Zelig

If you can email the response prior to sending that would be great

Oct 09, 2019 at 10:21 PM Notified 2 people

Shane Quast

Sent you an email with what to send them.

Oct 10, 2019 at 4:56 PM Notified 2 people

Shane Quast completed this to-do.

Oct 18, 2019 at 4:54 PM