Vio Medspa - viomedspa.com

Missing Facebook Sep report

Assigned to
Shane Quast, Medstar Shane Q.
Notes
Shane can you please send support@medstarmedia.com the vio facebook report with your notes
Jonnamae Jumawan, Medstar Jonnamae  keep an eye on this and add it to the draft email you already have for them. 

Comments & Events

Shane Quast, Medstar
Our tracking pixel was removed from their site so we are unable to track conversions. 
Chris Zelig, Medstar
What is the best way to get access to the pixel they have, how would I reach out to their team and ask for access. I want to send a professional looking email.
Shane Quast, Medstar
I thought we had worked through this issue with their team previously. Specifically, they asked us to move the conversion events from code snippets in GTM, which I did.

Then all of a sudden last month someone in the account named "Tombras" overwrote our pixel (screenshot).

How are we connected to this account, are we a partner in business manager?

Chris Zelig, Medstar
They are franchise and Tombras is their main agency. How do I ask them for access to their pixel so we can track conversions? What do you mean we a partner in business manager?
Shane Quast, Medstar
In the business manager / business settings if they have your account set up as a partner instead of just a user they can click "share assets" and give you access to the pixel. 
Chris Zelig, Medstar
I asked you about this a while ago and wasn't sure how to respond. Remember they were asking for our ID I will send
Shane Quast, Medstar
How do we have access to the account? Did you send a request from your Business manager account to Beverley?
Chris Zelig, Medstar
If you can email the response prior to sending that would be great
Shane Quast, Medstar
Sent you an email with what to send them. 
Shane Quast, Medstar
Shane Quast completed this to-do.