began 9/12

Hi Emily  

EMAIL DRAFT:
Hi Team,

You've been secret shopped! Attached is the full report. 

 

We input a lead, commenced with text engagement & called the front desk inquiring about Semaglutide.  

Here is the recorded call: 

https://drive.google.com/file/d/1wyxU7M4pP9r4hENblLCsGyOaJpe409Ak/view?usp=sharing 

Unfortunately, we only received 1 call from you. Contacting a lead with a direct phone call is the best way to ensure that the lead is converted into a potential patient. We would love to help set up a plan for you to be contacting leads 3x in the first week with direct phone calls. 

We received 3 texts from you and text engagement followed our recommended protocol. Great job!

 

The salesperson that answered our call was friendly, professional, and knowledgeable. She shared personal experience and built excitement around the spa & treatment. When discussing pricing we recommend mentioning any special promotions/offers that are currently going on as this will help create a sense of urgency to the lead to visit the spa.

It is our recommendation that you schedule a Front Desk Training so we can help set up a plan where you are contacting leads in the first week with direct phone calls. It will help the overall customer acquisition of your business!

Please schedule a call here: https://calendly.com/emily-clientmtg/front-desk-training

Hey Emily  just making sure you saw this one. Thanks :) 

Elizabeth   yes! sorry I forgot to reply to this task because we were talking about it together during meeting last Thursday. I already deleted the lead and everything. 

Thank you!!