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From the list: Digital Marketing Campaigns & Set Up

✔ high level forwarding number typo/ check all past acct setups.

Vania J. added this on Mar 04, 2022
Completed May 18, 2022 by Vania J.

Assigned to: Isaac K.
Due on: Mar 04, 2022
Notes: Isaac there was a small transcribing error with the forwarding number for Always Beautiful's twillio setup. The phone number should have been 720-280-7016 not (720) 280-7106 (see below). I fixed it now but lets go back to all accts and make sure the forwarding number is the correct number for the spa.

Screen Shot 2022-03-03 at 3.31.48 PM.png 354 KB • Download

And maybe let's also enable the missed call text back feature for all new sub-accts moving forward? thoughts?
I just set one up for Always Beautiful as a fail safe.
Thanks!

Comments & Events

Vania J

Isaac

what is the best way to run a report to show how many contacts made an inbound call? Since the acct was created?

Mar 04, 2022 at 1:02 AM Notified 1 person

Isaac Klausnser

Vania

- You can generate and check call stats for this client from here

https://app.medstarmedia.com/location/Ir2xzTBIbMYTttK1aFLj/call_stats

For all sub-accounts, it's the same way. Go to reporting > call reporting > select inbound calls from the filter.

Mar 04, 2022 at 2:37 AM Notified 1 person

Isaac Klausnser

Vania

- Ah! my bad. Thank you for taking care of it. I have now updated their phone number in the company settings as well.

Yes, we should have that feature enabled on all the sub-accounts.

Mar 04, 2022 at 2:49 AM Notified 1 person

Vania J

Isaac

ok. so let's make sure that feature is enabled on all the sub-accounts. How can I help roll this out?

Also, can you check that the forwarding number is correct on all the accts? If you are unsure about any of the phone numbers or their seems to be an issue we can start a list so I can follow up with the clients.

Mar 07, 2022 at 5:14 PM Notified 1 person

Isaac Klausnser

Vania

- It can be easily enabled from settings. I can see Jonnamae already has an agency admin account on our GHL. We can ask her to help us with this to enable it on all the sub-accounts.

I always copy the forwarding numbers from the client's website but on this particular client account I pasted it from the email Whitney shared with me in 2020. So if the phone numbers listed on the client websites are correct then we are good.