As of now the "Web lead" 
Response time by phone: 3 mins.
Voice message was very personable.

Would you like me to do a full Sshop? Call by phone? Listen to more callrail calls?  

Thank you that's all we needed. We will tell Cole his team has much improved. Any texts?

They are doing good!
3 min phone response
No text but a follow up email 52 mins later

Email Response: The email was from the specialist Olivia and she was very personal to the leads needs. Great job!
Did not include spa number to call or email easily. Bummer
Did not mention specials or promotions to entice me to call for appointment.
*Gave great procedure information!
*Did mention Complimentary consultation!

Good improvement! There is room for improvement but Please tell them to keep up the good work for response times.

Lisa YOU are a rockstar! Thank you!  whitney.zelig@gmail.com  want me to share with the doc via email, or do you have a follow up scheduled?

sent to cole thanks Lisa  medstar LOVES YOU! 

Just Medstar? :'(