Thank you. Began 5/22 

Hi Elizabeth  how is this going?

Hi Ivonne  - This is one that is on the list to discuss today, I did not receive any phone calls or texts from them since I input the lead. I meet with Vania today. 

Elizabeth did anything appear on Vania's end? Can you record a call?

Hi Ivonne - here is the secret shop report + email draft for American Laser Med Spa.

EMAIL DRAFT:
Hi Team,

You've been secret-shopped! Attached is the full report. 

 

We input a lead & called the front desk inquiring about CoolSculpting.  

Here is the recorded call: 

https://drive.google.com/file/d/1fwmIWv0hnYHPZkKHiGixm5_HQzeYeS9O/view?usp=drive_link 

We received 3 texts and a welcome email from you after we input the lead, however, we only received 1 phone call from you. A direct call is the best way to ensure that the lead is converted into a potential patient. We would love to help set up a plan for you to be contacting leads 3x in the first week. 

 

The salesperson that answered our call was friendly, professional, and knowledgeable. However, she did not mention any current promotions or request the caller's contact information, which we suggest doing after you introduce yourself at the beginning of the call. 

We recommend that you schedule a Front Desk Training so we can help set up a plan for you to be contacting leads 3x in the first week with a direct call. It will help the overall customer acquisition of your business! 

Please schedule a call here: http://calendly.com/Vania-medstar/front-desk 

Hi Ivonne  just making sure you saw this shop :) TY

thank you Elizabeth ! 

Chris will send this out.