American Laser Med Spa - www.americanlasermedspa.com - VJ

This is for a client who already has a website we can use that we just need to optimize.

Secret Shop: CoolSculpting

Assigned to
Elizabeth Ruffa Elizabeth R.
Notes
Hi Elizabeth Ruffa Elizabeth can you please secret shop this page:
https://americanlasermedspa.com/coolsculpting-amarillo/

notes for Ivonne: 
chris will send out, with Vania cc'ed

Comments & Events

Elizabeth Ruffa
Thank you. Began 5/22 
Ivonne Ackerman, Medstar
Hi Elizabeth Ruffa Elizabeth  how is this going?
Elizabeth Ruffa
Hi Ivonne Ackerman, Medstar Ivonne  - This is one that is on the list to discuss today, I did not receive any phone calls or texts from them since I input the lead. I meet with Vania today. 
Ivonne Ackerman, Medstar
Elizabeth Ruffa Elizabeth did anything appear on Vania's end? Can you record a call?
Elizabeth Ruffa
Hi Ivonne Ackerman, Medstar Ivonne - here is the secret shop report + email draft for American Laser Med Spa.

EMAIL DRAFT:
Hi Team,

You've been secret-shopped! Attached is the full report. 
 
We input a lead & called the front desk inquiring about CoolSculpting.  

Here is the recorded call: 

We received 3 texts and a welcome email from you after we input the lead, however, we only received 1 phone call from you. A direct call is the best way to ensure that the lead is converted into a potential patient. We would love to help set up a plan for you to be contacting leads 3x in the first week. 
 
The salesperson that answered our call was friendly, professional, and knowledgeable. However, she did not mention any current promotions or request the caller's contact information, which we suggest doing after you introduce yourself at the beginning of the call. 

We recommend that you schedule a Front Desk Training so we can help set up a plan for you to be contacting leads 3x in the first week with a direct call. It will help the overall customer acquisition of your business! 

Please schedule a call here: http://calendly.com/Vania-medstar/front-desk 
Elizabeth Ruffa
Hi Ivonne Ackerman, Medstar Ivonne  just making sure you saw this shop :) TY
Ivonne Ackerman, Medstar
thank you Elizabeth Ruffa Elizabeth

Chris will send this out.
Ivonne Ackerman, Medstar
Ivonne Ackerman completed this to-do.