I'll work on this. Added a comment to the campfire for this client as well. 

Any idea what is going on? 

My guess is that we are using the same card for different clients and that may have triggered a flag by their security team. 
Chris, if you or Whitney can message me the missing info I need, I can open up a ticket with them right away. 
https://support.google.com/google-ads/contact/pf_suspended

I added notes to the campfire in Cliffside as to how this needs to be resolved. 

If this is going to be an ongoing issue and the clients don't need visibility into their accounts we should consider running everything from one account. 

Thanks Shane.
For a minute I thought we may have resolved this.
whitney.zelig@gmail.com can we discuss this later or tomorrow? 
I want to start the process of getting the suspension removed but I need the missing information in order to fill out the form. 
Chris sent me a late night text yesterday regarding this and 2 this morning regarding this issue so lets try to resolve it ASAP please. 
Thanks. 

Shane - I have a medstar media acount. The payment method is active. The only issue is at some point after three months the clients will pay directly for their ads so I do not know how we could assign multiple payment methods to the same account and assign them to different campaigns. Shane  - can you please QB this whole process. My team is not familar with this you and you are the expert. Thanks

Just got a response from Google so we are moving fwd.

Hello,

Once we provide you with an update, please feel free to reply to this email if you have any questions regarding your Google Ads account or contact us through https://support.google.com/google-ads/contact

Thx lets keep an eye on this. 

Chris and Shane  
I received an update from Google yesterday and this is what they replied. It appears we have to APPEAL this case since we seem to be in violation of their TOS and need to make some changes. 
====

Dear advertiser,

Thanks for reaching out. Our team has found some suspicious behaviour in the payment activity of your Google Ads accounts. We've temporarily suspended your Google Ads accounts to help stop any unauthorized activity.

To get your ads up and running again, we suggest that you:

We understand that you have two accounts suspended. We request you to please fill out the form for the suspended accounts, and once the form is filled, a new ticket will be raised to and support assistants will be able to assist you further.

Thanks,
The Google Ads team 

Let's get them on the phone ASAP

Since I added your phone number - 702 - as contact, you will have to call them Whitney. Plus, you are privy to all the information they may ask you. 
So please do so right away. They got me really upset with this suspension since their explanation is so vague. 
Please let me know what you decide to do. 
Thanks. 

Sounds good

whitney.zelig@gmail.com here is the response I got from them.

Hello,
You recently made a payment to Google Ads CID(s) 3941658493. Unfortunately, to apply the funds correctly, we'll need you to verify some information. Please reply to this email and provide proof of payment for any payments made in the last 2 months. Please also explain any cancellations or declines you may have had on attempted payments to your Google Ads account, if any.Proof of payment could be a scanned copy of your bank statement or a screenshot of your online banking account. 

Important: Please black out information that doesn't directly relate to payments made to Google.Make sure the image shows the following:1. The balance of the bank account2. The line items showing the payments made to Google3. The bank account holder's name as it appears on the bank accountOnce we've received and verified your proof of payment, we'll be able to ensure that future payments are successfully matched to your Google Ads account.Thanks for your cooperation. Sincerely,
Poornima

 

 

Chris  

Sent Chris a message of what they said Whitney to see if he responds or how he wants us to respond. 
Hang tight. 

whitney.zelig@gmail.com  - did we send the bank statements yet?

Yes I did. I sent them out early this morning about 630 am. I could not sleep this morning so I was up really early. 
Will keep you posted as soon as they respond..
One down - Cliffside now no longer suspended - 
One to go! 

Is this account active yet?

As of this morning I am still seeing in the red (Suspended) I am also not seeing any response from Lame Google on this yet. Will continue to monitor the situation and let you know if any changes take place.