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From the list: Secret Shop

✔ September Quarterly Secret Shop

Elizabeth R. added this on Sep 26, 2023
Completed Oct 24, 2023 by Brittany R.

Assigned to: Brittany R. Elizabeth R.
Due on: Sep 26, 2023
Notes: Quarterly Secret Shop: September 26, 2023
Last Shop Performed: 1/17/2021
Landing Page to Shop: https://azul-medspa.com/juvederm/
Service: Dermal Fillers

Comments & Events

Elizabeth Ruffa

began 9/26

Sep 26, 2023 at 12:32 PM No one was notified

Elizabeth Ruffa

Ivonne

- here is the "catch up" quarterly shop performed on Azul. They are now back in rotation and there next shop is due 1/19/24. Please let me know if you need anything more from me on this. Thanks

Hi Team,

As part of our ongoing support to help you reach your marketing goals, we regularly "Secret Shop'' your practice. The information we gather helps us better train your staff, and provides you with the feedback you need to convert as many leads as possible. The process includes inputting a lead into a form on one of your landing pages, communicating via text with your staff after replying to one of your text messages, and finally calling and speaking with the front desk to inquire about one of your services.

Here is your latest full report and your recorded call link for you to review.

Great Job, Keep it Up!

We received 2 texts and a welcome email from you after we input the lead.
The salesperson who returned our call was friendly, professional, and knowledgeable. She guided the caller in pricing and scheduling a consultation.

Things To Work On

Contacting a lead with a direct phone call is the best way to ensure that a lead is converted into a potential patient. We recommend contacting leads 3x in the first week with direct calls. [Unfortunately we did not receive any phone calls from you]
Having the ability to answer text messages is vital to securing qualified leads. By not receiving answers, the lead is encouraged to look elsewhere for the service. [We did not receive any response from you when attempted to engage via text]

We would love to set-up a refresher training to expand your company's client acquisition strategy and review best practices to ensure your success.

You can schedule your refresher training here: https://calendly.com/emily-clientmtg/front-desk-training

We look forward to speaking soon.