Bello Corpo Secret Shopper Leads Test
Website - https://go.bellocorpomedspa.com/services/body-contouring/coolsculpting/
Confirm - https://go.bellocorpomedspa.com/c/coolsculpting/
Date: 9/27/19
ime: 9:39 AM

Name - Wendy Cruz
Email - wendylinda_0123@mail.com
Phone # - (347) 480-9290
Message - Hi, my boyfriend and I are looking to have our stomachs coolsculpted. thanks

How was their reply? 

Chris , very bad.. Not any kind of contact whatsoever.
The only explanation is that the form is not working. So we have to see if it is, otherwise, the spa's staff failed.
I will do a 2nd phase of calling them directly on Monday.

Results:

Spa Response time: Phone call: No Phone Calls placed to the lead

Spa Response time: Text Message:  No Text Messages sent to the lead

Spa Response time: Emails: No email sent to the lead

Problems with form/button: NONE

Follow up Phone call: None.

Follow up Phone Email: None

Follow up Text Message: None

hey Christina we secret shop our clients 1-2 times a quarter. We make sure everything is working on our end ( proper emails are being notified)
and if it's working.. but they are still failing to call back.. we let the doctor or person in charge know.

Then after that, we usually schedule a time where we go over how to follow up with leads & how to answer coolsculpting questions on the phone. 

Hector  - thx man.  Give them a call and see how they perform 

You're welcome. 
Yes, I am scheduled to call them tomorrow. 

I gave them a call. It went kind of terrible for them. The girl was ill-prepared to answer my questions. She fumbled on a few of them. Waiting on Isaac or Jonnamae to verify if they are properly receiving leads. That way, I can prepare report to send to client. 

Chris whitney.zelig@gmail.com  
Here is the final report on Bello Corpo Med Spa. 
You guys have to address several things to them when you consult with them. 
1. They are not sending even a welcoming email to leads, much less any other form of contact.
2. Responding agent was ill-prepared to answer most basic questions.
3. We need to supply them with a Coolsculpting FAQ answer sheet as well as a script to use when answering potential leads. 

Bello Corpo Med Spa - Secret Shopper Leads Test Report Summary.docx 3.94 MB • Download

I am suspecting they are not getting leads

Whitney, 
If they treat leads the way they treated ours and me it is no wonder they are not. Total and complete failure on their part. Not just contacting the lead, but in agent answering the call. 

whitney.zelig@gmail.com  - did we get this fixed

We suspect it's their shitty email account. I've asked Isaac to set them up a gsuite

Yes, but in addition to the email problem, they also have a FRONT DESK issue. 
Receptionist did not know most basic Coolsculpting questions. Unsure if it was just her or if the other ones are like that. 
We have to send them a CS FAQ's and the other manual we have. 

whitney.zelig@gmail.com  was this report ever sent to the client?
I am not seeing anything on Support emails or Chris. 

We cant send this to client becuase there was a huge email issue . it's been resolved. we can secret shop them in a month

Thanks for clearing that up Whit. 
I will close this out. Create a new one with a due date for Dec 5th.