Bloom Health Secret Shopper Leads Test

Website - https://bloom.health/coolsculpting/
Confirm - https://bloom.health/c/coolsculpting/
Date: 8/20/19
Time: 9:13 AM

Name - Henry Clark
Email - playa4thee1@yahoo.com
Phone # - 201-677-5371
Message - My wife and I wanted to know how to get rid of excess fat on stomach areas
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*** Bloom Health called me back in less than 10 minutes. They called at 9:19 AM and left me a text at 9:20 AM from nurse Shadi.
However, no confirmation or any kind of email received from them as of yet.

nice! he is taking our advice

Was there a text? 

Yes. Here is the info on that = 
Text Yes - 8/20/19 - 9:20 AM |
Name of staff - Shadi |  
Message - "Hi Henry this is Shadi the nurse manager from Bloom Health. I was following up with your Coolsculpting inquiry. Please let me know when its a good time to talk or if texting is better. I can certainly answer any questions you may have this way. "
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This is a NEW secret shop leads test to coincide with their CallRail audit report I am working on today.
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Bloom Health Secret Shopper Leads Test
Website -https://bloom.health/coolsculpting/
Confirm - https://bloom.health/c/coolsculpting/
Date: 10/03/19
Time: 9:55 AM

Name - Julio Rivera
Email - Mrp.990123@gmail.com
Phone # - (347) 480-9290
Message - Having problems with belly fat surrounding my waist

Try not to use new york number from now on as they know we are in NYC

Got it.. Last time I used a 201.
I thought keeping it local might of been a better idea.
On another note: It appears that they have a problem with their automated system. More than 36 of 51 calls resulted in callers hanging up before the phone reached the receptionist. You have to bring this to their attention when you speak to them. I marked it HIGH PRIORITY in the report.

Add that into the report and make sure it is in the email body of the report to highlighted and then whitney.zelig@gmail.com  can send it to the client.

Will do.. 

Yes let me know when it is drafted in support, and I will also call the doc about it

Whitney, I am waiting on them to call me back on the lead I submitted this morning. That way, I can add the Secret shopper leads test results to the report. 
Once it is ready, I will send you a message or ping here. 

whitney.zelig@gmail.com and Chris
Here is the final report for Bloom Health Call Rail audit & Secret Shopper leads test.
Be sure to bring up the problems I have found with Bloom Health.

Chris, remember, we checked ourselves for the leads that Dr. Crawford said were not coming in. 

Bloom Health - CallRail Audit & Secret Shopper Results – July 25 to Sept 27.docx 3.23 MB • Download

Bllom Health Leads working.png 174 KB • Download

Melissa  check this out. example of a call audit/ secret shop

Send him an email asking him about his autoamted system and copy me. Send from support.

Chris  
Was that for me to send him the email or for Whitney? 
Since she sent Nu Image out yesterday?

can you draft it from support Hector  since you know what's going on?

Will do... Once ready I will notify you... 

Email prepared, left in draft for review. 
Sending to ncrawford@bloom.health 
Left in draft for you to review and send. 
CCd Chris on the email.  

sent to doc

I like this Doctor.. He sounds like a great guy.. 
Hope he can get the issues I found rectified. 
Thanks Whit.