I'm on it!

Shane ,
Is this branded campaign on and working?
Client just sent an email saying that the Doc is not showing up in search results ads when they search themselves.
Can you please let me know what is going on?

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Clients should never use their personal search results as a measure of anything. 

The branding campaign has a $5 / day budget. It is active and has 27 clicks MTD

Shane, this is what they do.. Use personal search as a measure to see if they are showing up on Google. That is how they measure everything. 
Chris already responded to them letting them know that they need to raise their budgets to improve their online presence. 

All clients do it. It isn't helpful. 

Is there something else you suggest they do?
I am sure they will send another email next weekend. 
That way, when they - or other clients do - I can respond accordingly. 

I think this case is unique in that they're worry about a campaign w/ a $5 / day budget. Best thing for them to do is ask us to produce a screenshot from the ad preview tool. 

Thank you Shane. But they used the search term "gastroenterologist"
These people don't see it that way. 
They measure how they appear by searching themselves. 
I had to explain this to them before on SEO work we did for some content. 
Google does whatever the heck they want. They index what they want and place whomever they want on top. One day someone, the next day someone else. 
They feel that since they are paying, they HAVE TO appear on top of search results to anyone searching for a gastroenterologist in Harrison.

I don't even think we're bidding on that keyword. Should we be? 

Great question Shane. I did not know that and I am not sure the client knows that. Let me send them that information to see what they say. 

Shane  just got a response from the client and they said they want to bid for that word... So please add it. 
Thank you. 

Shane Dr. Lantin says that he would "prefer that if you search a gastroenterologist or gastroenterology in Harrison and surrounding areas my name pops up"

For $5 / day?  The CPC is going to be higher than $5 for this. We'll need more budget if we want to set that up. 

Okay, I just sent your response to client to see what they want to do. 
Thanks Shane. 

Shane
Good morning.
I have a question from the client about their search campaign.
Can you please provide me with an answer so I can respond to them?
Here is their email.

The campaign for gastroenterology should equate to jose lantin md Pc when people search for a gastroenterologist. The location only puts him in Yonkers. He’s been wanting to put him in Harrison, rye scarsdale Larchmont. When he searches for gastroenterologist in Harrison , you’ll find gastroenterology of westchester at the bottom of the list. Also you don’t even find his name José lantin md Pc. 

Do you need me to call him? I have no idea what he is asking. 

Shane, that is what he said in his email, along with others. I will let you know what Chris says since they have been communicating back and forth all day since yesterday. 
Thanks. 

Yeah, this makes no sense to me at all

It's okay Shane. 
Chris called them and took care of it for now. 
Thank you. 

Do I need to do anything? 

No Shane, we are good here for now.. 
Until the end of the month when they get the Google ads bill and they will send us like 5 emails.