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Body Rejuvenation Institute - www.nonsurgicalspinecenter.com - CZ

Digital Marketing Set Up Service * Website Design + Development * Digital Marketing Monthly Management Service * Service Page Content
Chris Zelig, MedstarIsaac Klausnser, MedstarHector Mota, Operations Manager at MedstarJonnamae Jumawan, MedstarShane Quast, MedstarCharmae Arcayan, MedstarVania J, MedstarKamie Allen, Content ManagerSelena Vujatov, MedstarAlyssa Workman, MedstarIvonne Ackerman, MedstarElizabeth RuffaBrittany Redding, Digital Marketing Manager at MedstarJenna Maschino, Senior Support Specialist at MedstarJudi Vallano, Medstar +1 others
From the list: Secret Shop

✔ Secret Shop: Emsculpt NEO

Jenna M. added this on
Completed by Elizabeth R.
Assigned to
Elizabeth Ruffa Elizabeth R.
Notes
Hi Elizabeth Ruffa Elizabeth , can you please secret shop this page:

https://bodyrejuvenationinstitute.com/emsculpt-neo/

Thanks for your help!

Comments & Events

Elizabeth Ruffa Elizabeth Ruffa
Hi Jenna Maschino, Senior Support Specialist at Medstar Jenna I didn't see an actual gravity form on the page to submit the lead but I clicked on the email our office button and tried to input the lead this way. Jessica Marino, Digital Marketing Coordinator at Medstar Jessica can you see if the lead went through(Rose Gambucci) TY
Notified 1 person
Jenna Maschino, Senior Support Specialist at Medstar Jenna Maschino, Senior Support Specialist
Hi Elizabeth Ruffa Elizabeth and Jessica Marino, Digital Marketing Coordinator at Medstar Jessica , I shared the NEO page on the Doc's main site, incorrectly.

This is the correct link:

https://bodyrejuvenationinstitute.com/emsculpt-neo/

I will update in the original task. 

I apologize for the confusion! I am new to tasking-out, I will be sure to double-check in the future. 
Elizabeth Ruffa No worries :) TY
Jenna Maschino, Senior Support Specialist at Medstar TY so much!
Jessica Marino, Digital Marketing Coordinator at Medstar ty girl!
Notified 2 people
Elizabeth Ruffa Elizabeth Ruffa
Hi Jenna Maschino, Senior Support Specialist at Medstar Jenna  

EMAIL DRAFT: 
Hi Team,

You've been secret-shopped! Attached is the full report. 
 
We input a lead, commenced with text engagement & called the front desk inquiring about Emsculpt Neo.  

Here is the recorded call: 

We received 3 texts and a welcome email from you after we input the lead, however, we only received 1 call from you. A direct phone call is the best way to ensure that the lead is converted into a potential patient. We would love to help set up a plan for you to be contacting leads 3x in the first week with a direct call. 
 
The salesperson that answered our call was friendly, knowledgeable, and professional. Although there could have been a little more excitement built around the treatment, spa, and staff. 

We recommend that you schedule a Front Desk Training so we can help set up a follow-up plan for you to be contacting leads 3x in the first week with a direct call. It will help the overall customer acquisition of your business! 

Please schedule a call here: http://calendly.com/Vania-medstar/front-desk 
Jenna Maschino, Senior Support Specialist at Medstar Awesome! Thanks!
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Jessica Marino, Digital Marketing Coordinator at Medstar Jessica Marino, Digital Marketing Coordinator
Jenna Maschino, Senior Support Specialist at Medstar Jenna I've uploaded this to Docs + Files. Let me know if you also want me to send it to the client. Thanks! 
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Jenna Maschino, Senior Support Specialist at Medstar Jenna Maschino, Senior Support Specialist
Jessica Marino, Digital Marketing Coordinator at Medstar Jessica  Thanks for uploading! Yes that would be great, will you please send the report to Dr. Alexander and Tracie both? And, also to Chris in a separate email? Thank you so much! Just let me know if you have any questions. 
Jessica Marino, Digital Marketing Coordinator at Medstar anything 4 jenna
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Elizabeth Ruffa Elizabeth Ruffa
Jessica Marino, Digital Marketing Coordinator at Medstar Jessica  - did you send this one out? May I close the task? TY
Jessica Marino, Digital Marketing Coordinator at Medstar yes maam
Notified 2 people
Elizabeth Ruffa
Elizabeth Ruffa completed this to-do.