‹ Home
Exported

Body Rejuvenation Institute - www.nonsurgicalspinecenter.com - CZ

Digital Marketing Set Up Service * Website Design + Development * Digital Marketing Monthly Management Service * Service Page Content
Chris Zelig, MedstarIsaac Klausnser, MedstarHector Mota, Operations Manager at MedstarJonnamae Jumawan, MedstarShane Quast, MedstarCharmae Arcayan, MedstarVania J, MedstarKamie Allen, Content ManagerSelena Vujatov, MedstarAlyssa Workman, MedstarIvonne Ackerman, MedstarElizabeth RuffaBrittany Redding, Digital Marketing Manager at MedstarJenna Maschino, Senior Support Specialist at MedstarJudi Vallano, Medstar +1 others
From the list: Secret Shop

✔ September Quarterly Secret Shop

Elizabeth R. added this on
Completed by Elizabeth R.
Assigned to
Elizabeth Ruffa Elizabeth R.
Due on
Notes
Quarterly Secret Shop: 9/19/23
Last Shop Performed: 5/3023
Service: Semaglutide

Comments & Events

Elizabeth Ruffa Elizabeth Ruffa
began 9/19
No one was notified
Elizabeth Ruffa Elizabeth Ruffa
Hi Chris Zelig, Medstar Chris Hector Mota, Operations Manager at Medstar Hector  

A quarterly secret shop review was performed on Body Rejuvenation. I have also sent a copy of this report & email draft to Chris email with Hector cc. Please let me know if you have any questions. Thanks!

EMAIL DRAFT:
Hi Team,

As part of our ongoing support to help you reach your marketing goals, we regularly "Secret Shop'' your practice. The information we gather helps us better train your staff, and provides you with the feedback you need to convert as many leads as possible. The process includes inputting a lead into a form on your landing page, communicating via text with your staff after replying to one of your text messages, and finally calling and speaking with the front desk to inquire about one of your services.  

Here is your latest full report and your recorded call link for you to review. 

Great Job, Keep it Up!
  • Your staff did wonderful. They led the conversation with a personable approach to the treatment.
  • The salesperson shared personal experience and built excitement around the both the treatment and the staff. 
  • We received 2 texts from you after we input the lead. (although we do recommend 3 automated texts in the first week after receiving the lead)

Things To Work On
  • Contacting a lead with a direct phone call is the best way to ensure that a lead is converted into a potential patient. We recommend contacting leads 3x in the first week with direct calls. [Unfortunately we did not receive any phone calls from you]
  • Having the ability to answer text messages is vital to securing qualified leads. By not receiving answers, the lead is encouraged to look elsewhere for the service. [We did not receive any response from you when attempted to engage via text]

We would love to set-up a refresher training to expand your company's client acquisition strategy and review best practices to ensure your success. 

You can schedule your front desk refresher training here: https://calendly.com/emily-clientmtg/front-desk-training


We look forward to speaking soon.
Notified 2 people
Elizabeth Ruffa
Elizabeth Ruffa completed this to-do.
Hector Mota, Operations Manager at Medstar Hector Mota, Operations Manager
Nice work Elizabeth.. Thank you
Notified 2 people