Hi Vania , can you please submit this report?

I've created a draft of the main points for you to include in the email:

Hi Team,

You've been secret shopped! Attached is the full report.

We inputted a lead, & called the front desk inquiring about Emsculpt. 

Here is the call recording: https://watch.screencastify.com/v/u550aHzGmkgdUgRNB9ML 

We did not receive any text messages from you. We would love to set up automatic texts for you to maximize your ability to convert leads into consults. 

The person on the phone was friendly. However, she didn’t state the name of the spa or show any enthusiasm or excitement towards the procedure or the spa. When asked about pricing, she did not answer in a recommended way. We highly recommend that you schedule a Front Desk Training so we can review strategic ways to answer pricing questions. It will help the overall customer acquisition of your business!

It is vital to convert leads into sales. America is the land of instant gratification. If leads are not followed up with text messages & questions are not answered correctly, potential patients will look into another spa.

Schedule a time here:

I’ve also attached a Front Desk CoolSculpting guide.

Coolsculpting Front Desk Script SKINNEY MEDSPA.docx 

You have built an amazing business. A few tweaks and you should see a better ROI on the treatments you offer. 

SECRET SHOPPER Report - Center for Medical Aesthetics (1).pdf 109 KB • Download

CoolSculpting Front Desk Script.pdf 860 KB • Download