✔ Secret Shop/ Call Rail Report
Completed by Amy V.
- Assigned to
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Amy V.
- Notes
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Hector
I am seeing that we never secret shop this client.
Lisa Harp closed out the last task we had.
Can you guys please add this to your list for Tuesday and Wednesday?
I will help you and do one or two my self..
Thanks.
I know we have a new website we made for him that he has not responded about.
But the liquid rhino page didn't have a gravity form and when we clicked "schedule an appt" it just took us to the Contact page.
Thoughts as to how we should proceed?
their site is:
https://sculpt.cliffsideskinandlaser.com/
I can show you how to find the landing page from the ads.
If you have access to the Google ads, just go to the client, hover over the particular campaign - CS, LHR, Botox and then hit "Open link in new tab"
you now have the same URL that people using ads do as well.
From now on, I am adding the URL we are going to secret shop right to the task to make it easier for you guys, the team.
Confirm - https://sculpt.cliffsideskinandlaser.com/c/emsculpt-cliffside-park/
Date: 1/19/2021
Time: 3:11 PM EST
Name - Georgia Gray
Email - GeorgiaG8585@yahoo.com
Phone - 516-708-4641
Message - I would like to treat my double chin area.
Cannot confirm that lead is verified. Vania and I both do not have access to the leadsheet.
Not sure why I keep seeing the those icons on your notes.
Are you using some sort of icon making it do that?
Here's the screenshot to show proof.
Well done.
Cliffside Skin + Laser - Secret Shopper Leads Test Report
Details about lead:
Website - https://sculpt.cliffsideskinandlaser.com/emsculpt-cliffside-park/
Name – Georgia Gray
Good morning.
Well done considering this is one of your first secret shops.
I will notify Chris about what transpired and your findings thus far. Let me see what he decides to do next. He may want me to do a follow up to make sure it is not a fluke.
Then, we may have to prepare a report to send to them.
Hang tight until I find out what to do next from Chris.
Thank you.
Good morning.
I am going to prepare this particular client's SShop report now.
Can you please let me know if there has been any updates on the contact from them? Have they contacted you again?
Want to be sure before I send it out. Their performance was dismal to say the least.
Thank you for verifying.
I will work on this report in a few and send it to the client so Chris and Whitney can follow up with them.
I will post it here as well so you can take a look at it.
Website - https://sculpt.cliffsideskinandlaser.com/emsculpt-cliffside-park/
Name – Georgia Gray
Recommendations for the staff at Cliffside Skin & Laser:
· Contacting a potential lead via a direct phone call is by far the best way to ensure that the lead is converted into a potential client. The conversion rates on those contacted via a phone vs. those who are not are almost 4 to 1. In addition, it shows the potential lead that you value them enough as a customer to call them directly. Top rated facilities generally reach out to a lead within minutes or an hour after obtaining their contact information. And they call the leads at least 3 times.
· There was an automated welcoming text messages sent out to the potential lead. However, follow up text messages should be sent out to all potential clients as well. This works for the benefit of client in several ways, not just letting the lead know that their request has been received. It also helps create a personal comradery between the Spa and the potential client.
· No follow up phone direct phone calls, text messages or emails were ever sent to the potential lead again. We highly recommend that leads should be followed up on with a phone call on the first day and the following day. Then, an email, phone call and text again a few days after that. Then, repeat this process a week or so later again if there’s no response from the lead.
Sending to client now.