began 9/12

Hi Emily - here is the quarterly shop for Cliffside. Thanks :) 

EMAIL DRAFT:
Hi Team,

You've been secret shopped! Attached is the full report. 

 

We input a lead, commenced with text engagement & called the front desk inquiring about Dermal Fillers.

  

Here is the recorded call: 

https://drive.google.com/file/d/1lmgS1a7wlf_bWf-nP0vC2R_0ZdJ_20wX/view?usp=sharing 

 

We received 1 call, 2 texts, and a welcome email from you after we input the lead. Contacting a lead with a direct phone call at least 3x in the first week is the best way to ensure that the lead is converted into a potential patient. It is also our recommended protocol to send 3 automated texts in the first week. We would love to help set up a plan for you to be following this follow up protocol. 

Unfortunately it was a little difficult to reach anyone at the spa. We called and left 2 voicemails and then requested a call back via text. On 9/26 a salesperson reached out to us after receiving our text request. 

The salesperson  was friendly, professional, and had basic knowledge of the treatment. However we recommend mentioning any current promotions going on as it creates a sense of urgency to visit the spa.

We recommend scheduling a Front Desk Training so we can help put in place a follow up plan for you to be contacting leads. 

Please schedule a call here: https://calendly.com/emily-clientmtg/front-desk-training

CliffSide Skin and Laser Center Secret Shop Report.pdf 114 KB • Download

Elizabeth  thank you! sent it and I deleted the lead in the conversations and contacts section