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Cool Aesthetics - Dr. Howard

We are building out a Coolsculpting and Cooltone website https://coolaesthetics.com testing site: http://coola.mysculpt.net/ Username: admin Password: Letmein123#@!
Chris Zelig, MedstarIsaac Klausnser, MedstarHector Mota, Operations Manager at MedstarJonnamae Jumawan, MedstarShane Quast, MedstarCharmae Arcayan, MedstarVania J, MedstarSelena Vujatov, MedstarAlyssa Workman, MedstarIvonne Ackerman, Medstar

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Hector M.
Google ads are now off due to lack of funds on CC.. I sent them emails about this.. but we have to wait till they add money to the account. 
Shane Q.
Awesome. thank you
Hector M.
I was on it all morning. Already took care of it. Ads are back on. 
Shane Q.
Payment issue in Google account
Hector M.
Good morning Chris... 
I will work on it and prepare it. 
I send these people emails all the time. The same for other clients. 
I don't always CC you or Whitney but it happens quite often. 
Chris Z.
Hector Mota Hector
- We should put together an email template that encourage clients who have payment issues to simply input their bank account on there and explain the severity of these accounts going on and off part of it it’s just business
Hector M.
This prevents Google from being the one charging them... 
Hector M.
whitney.zelig@gmail.com whitney.zelig@gmail.com
 
This happens with this doctor every week. 
They have a problem keeping their CC funded so each week, they have payments declined. 
The only reason their ads are not OFF is because I log into their account almost every day and make direct payments before hand. 
whitney.zelig@gmail.com
Hector Mota Hector
Shane Quast Shane
 im seeing new form of payment needed?
Hector M.
Shane, that's a perfect image to send to Dr. Howard. 
I will email him since we talk frequently and see what he says. 
Shane Q.
image.png 163 KB • Download
whitney.zelig@gmail.com
?
whitney.zelig@gmail.com
they running up against " 50% off" /
Shane Q.
This client's performance is still terrible as their offer is worse than every other competitor in their market
Shane Q.
👍
Chris Z. He had us turn them off
whitney.zelig@gmail.com
im not sure
Chris Zelig Chris
 
Shane Q.
Are we supposed to be running FB for this client?
whitney.zelig@gmail.com
we can snitch on them to allergan 
Shane Q.
Let's see what we can do. It's impossible to compete when these ads are running alongside ours. 
Hector M.
I am sending this to Chris Shane. 
I do not think he is allowed to do this.. 
Shane Q.
This also applies to Cool Bodi Spa
Shane Q.
image.png 231 KB • Download
Shane Q.
We have a problem here. A new competitor entered the market and is offering 50% off. Our "20% off" ads will never get clicked now. 
whitney.zelig@gmail.com
thanks jonname
Jonnamae J.
Cool Aesthetics Google Ad - Sept.pdf 154 KB • Download
Jonnamae J.
Cool Aesthetics Google Ad - May.pdf 157 KB • Download
Jonnamae J.
Cool Aesthetics Google Ad - June.pdf 157 KB • Download
Jonnamae J.
whitney.zelig@gmail.com whitney.zelig@gmail.com
, are these correct?
Jonnamae J.
Cool Aesthetics Google Ad - Aug.pdf 160 KB • Download
Jonnamae J.
Cool Aesthetics Google Ad - July.pdf 158 KB • Download
Jonnamae J.
Cool Aesthetics FB Ad - Sept.pdf 131 KB • Download
Jonnamae J.
Cool Aesthetics FB Ad - May.pdf 132 KB • Download
Jonnamae J.
Cool Aesthetics FB Ad - June.pdf 134 KB • Download
Jonnamae J.
Cool Aesthetics FB Ad - July.pdf 133 KB • Download
Jonnamae J.
Cool Aesthetics FB Ad - Aug.pdf 133 KB • Download
whitney.zelig@gmail.com
Jonnamae Jumawan Jonnamae
the ad reports since june .
Shane Quast Shane
 you're good here
Shane Q.
Hector Mota Hector
 Is there a task for this? I'm unsure what needs to be done here. 
Jonnamae J.
whitney.zelig@gmail.com whitney.zelig@gmail.com
, is it from the start of the monthly ad report?
whitney.zelig@gmail.com
gotcha
Hector M.
It has to be that way Whitney = $150X 10 is $1,500 ... so if you figure about $50 a day times 30 days = $1,500. 
The $150 is the max.. 
whitney.zelig@gmail.com
Jonnamae Jumawan Jonnamae
 can you prepare all the reports ( ad reports) for the last few months and resend them to me?
whitney.zelig@gmail.com
why is the budget on CS 150 a day on google? am i confused?
Hector M.
SERVICES | GOOGLE BUDGET | FACEBOOK BUDGET
Coolsculpting     | 1500                        | 500
Cooltone            | 1000 | 
Hector M.
Doctor Lance sent me new CC and I took care of the payment issue. 
whitney.zelig@gmail.com
Can we confirm the budgets here?
Hector M.
Thanks Shane. This has been like that for more than a week and 4 days. I tried to make a payment but it appears their card does not have sufficient funds. 
Shane Q.
Hector Mota Hector
Chris Zelig Chris
 Payment issue in Google. 
Hector M.
Someone changed the password and did not update the sheet. 
The recovery number was my old 917 number. I let that number go months ago. 
Chris Z.
Okay, don't we have the verification numbers to get in on the sheet. Like the DOB and and the recovery phone number. Whose phone number is that anyway?
Hector M.
I will try again and see. 
Hector M.
I spent about 30 minutes with them and then they sent me to a link with Gmail and it was only FAQs... 😭👎
whitney.zelig@gmail.com Hmm not sure I get you here. Can u open another thread with google
Hector M.
Especially since Chris is already owner. 
Hector M.
I see that, nice. 
But I am still unable to edit payment users. Not sure why as Chris is now owner. 
We needed to tell them to grant us access to the cool.aesthetics.1@gmail.com
whitney.zelig@gmail.com
I asked google to make us admin on billing- and I believe they did
Hector M.
Chris, I mentioned this to you a few times via messages. 
We created that email for client and account. But someone changed the password and DID NOT update on the spreadsheet. 
We cannot recover it. I tried to do so but Google will not let us. 
We may have to create another account again and copy everything over. 
Chris Z. Can you please write them Monday and let them know cc method needs to be updated
Hector M.
Shane, this has been like this for a few days now. I made Chris aware on Thursday I believe. I been trying to updated the payment but we have a problem since we cannot login to the main account. 
Shane Q.
Hector Mota Hector
Chris Zelig Chris
 Google is off due to payment issues. 
Shane Q.
I'd agree with Hector. Not ideal, but they have a low budget and who knows what is "good" or normal right now. I don't see a cause for panic though. 
whitney.zelig@gmail.com
cool good to know
Hector M.
Considering what is going on, it is about right. 
whitney.zelig@gmail.com
That's not very good right?
Shane Q.
They're live. 2 leads so far this month. 
whitney.zelig@gmail.com
just checking that facebook ads are on for this client?
Shane Q.
Facebook is just now launching as well. 
Shane Q.
Probably premature to expand targeting. Let me see what I can do.  
whitney.zelig@gmail.com
Shane Quast Shane
 client is asking about their ads. Should we expand targeting? Or is it too soon to tell?
Hector M.
Will create. 
We did have one client - Hollywood body laser - that created their own callrail account and added us. 
In any case, I got this. 
whitney.zelig@gmail.com
We are up- CoolAesthetics.com
Let’s get a call rail up. We will always do call rail for every client unless we say otherwise. It’s very rare they have their own ( very)
Hector M.
Whitney, now that I checked, we discussed this here - https://3.basecamp.com/4247112/buckets/14493226/todos/2203638312
It seems we had to wait for you to get in touch with them about the CC and  other assets. 
Hector M.
No we do not have one set up for them yet.. 
I wait until Chris or you tell me since some of the clients end up setting up their own accounts or have a different company
whitney.zelig@gmail.com We should
Hector Mota Hector
Shane Q.
Do we have CallRail for this client?