Cool Aesthetics - Dr. Howard

We are building out a Coolsculpting and Cooltone website https://coolaesthetics.com testing site: http://coola.mysculpt.net/ Username: admin Password: Letmein123#@!

secret shop/call rail audit

Assigned to
Hector Mota, Operations Manager at Medstar Hector M. Vania J, Medstar Vania J.

Comments & Events

Hector Mota, Operations Manager at Medstar
Vania J, Medstar Vania and whitney.zelig@gmail.com, Medstar whitney.zelig@gmail.com  
I am taking over this secret shop as Chris has asked me to do something extra with them. 
I will need to call them directly. 
Thanks.. 

Secret Shop Cool aesthetics on Monday = with one name - ask them about pricing  promotions - find out what they know..
Hector Mota, Operations Manager at Medstar
Cool Aesthetics - Secret Shopper Leads Test
Website -  https://coolaesthetics.com/coolsculpting-oklahoma-city/
Confirm - https://coolaesthetics.com/c/coolsculpting-oklahoma-city/

Date: 10/05/20
Time:  9:24 AM EST -
Name - Mark Stevens
Email - Mrp.990123@gmail.com
Phone - 484-296-3731

Message - I been working out for a few years and cannot seem to get my abs to show completely. A friend suggested this may be the answer. Would like to discuss it further.


Verified lead - 
Hector Mota, Operations Manager at Medstar
Update on the Secret shop.
So far, they have had a good response.


Spa Response time: Phone call: Yes, 1 hour and 5 minutes later.
Spa Response time: Voicemail: Yes, 1 hour and 5 minutes later.
Spa Response time: Text Message: Yes, 1 hour, 6 minutes later.
Spa Response time - Email: None thus far.
Problems with form/button: None

I also called them and this is what transpired:

This is a secret shopper leads test Direct phone call about a leads test to Cool Aesthetics about Coolsculpting. 

The call is in regards to a follow up on a lead I submitted to them on 
Date: 10/05/20 
Time: 3:30 PM EDT
I will be calling the following number -(405) 842-9732
and the 484-296-3731 - number will be used.
The following information was used to for this leads test:

Name - Sean Martinez
Phone - 484-296-3731
====

Began phone call, receptionist picked up, I told her
I wanted to know a few things about CS, she then transferred me to Hooly and placed me on hold - 

I was on hold for about a minute. 

Spoke to Holly - and began asking the following questions.

Can you tell me about Coolsculpting process?
= She told me is a fat reduction treatment that freezes fat cells and your body eliminates the fat cells. You need a minimum of two treatments. The treatments is based on cycles. 
She asked me what part of the body I wanted to remove fat.
How much does the treatment run for?
2 cycles - minimum - $3200.
20 to 25% of fat reduction.

How does it work and does it really work?
She said yes, you lose about 20 to 25% fat reduction. 

Does it hurt, is there any downtime?
It is very non-invasive and no downtime. I may need to purchase compression garment such as Underarmor.

Is any of this covered by my insurance?
No, it is not covered by insurance.

Are you guys running any specials?
The special on the Cooslculpting was instead of $3,200 it would be 
4 cycles for $2,400. She said only in october. 

Hear the entire call here or on Hubspot. 
Search - Secret shopper Test calls

Hector Mota, Operations Manager at Medstar
Sent email to Chris, Whitney..
Hector Mota, Operations Manager at Medstar
Hector Mota completed this to-do.