whitney.zelig@gmail.com  - Sorry didn't get you here.

whitney.zelig@gmail.com
Good morning. I went ahead and checked on this issue.
Tested each of the 4 tracking numbers.
216-716-2715 - Good
216-584-9409 - Good
216-716-2214 - Good
216-208-8492 - Good
Verified each number is working properly and leads being recorded correctly on Callrail.

Docere CR tracking numbers.png 36.8 KB • Download

Found 2 GTMs for Docere, verified correct one = GTM-53LVVNZ, deleted duplicate. 
Inserted Javasnippet in CR tag container, republished and set to live.
Tested Javasnippet doing a site test to verify snippet properly inserted on site, found Swap target not working. 
Opened a ticked with Callrail on Number not changing and Swap target issue.

you're genius Hector  

Thanks Whitney.
I believe I know the problem now as far as Swap target or Number changing on website is concerned. 
It appears that the phone number 216-584-9409 for this client is hardcoded on the website.
We need to make sure we are hard coding the swap target on the https://doceremedspa.com website.
Isaac  
Can you help out with this please?
Thanks. 

Hector -

We need to make sure we are hard coding the swap target on the website? - What's the swap target here? 

Please test Hector  

The swap target is the phone number Isaac.
216-584-9409
or see screenshot below -

Docere swap.png 392 KB • Download

Hector  - This is already setup with tel: tag on the website. Please let me know how do we need to setup it differently on the website for CallRail?

Isaac, I responded to the ticked I opened and provided your question to them. Trying to find out what exactly we have to do to fix the hard coding issue they are referring to. 
Will let you know once they respond. 

Hey Isaac, good morning.
So this is the response I got from support.
It appears the number we have on Docere needs to be changed.
"The developer should change the number on the backend from (216) 584-9409 to (216) 446-8467.
The swap target is the telephone number CallRail looks for on your website to dynamically replace with a tracking number.
By default, the swap target is the destination number."

Do you understand what he is trying to say now?

It’s because docere has anither company swapping numbers for text 

Well in that case then we do not need to worry about this then. 
So we leave it as is then Whitney?

Hector - Yes I think I have. 

Just updated the website. Please check again on your end and let me know. Thanks.

I see the numbers swapping now Isaac. 
The question is will that tweak interfere with the Text platform the client has the other company doing?

Hector

the Text platform the client has the other company doing - Sorry didn't get you here. Can you please explain more on this?

Client has tracking software for this other company that sends out text messages, emails , etc but it is connected to the number on the site

whitney.zelig@gmail.com - Thank for explaining.

If that tracking software is connected to this number -  (216) 584-9409 then YES we might have a problem here. I think we should check with the client tracking software company here regarding this.

Isaac, 
You are correct. Let's make sure that this doesn't cause a conflict with that platform. 
We have to find out if the people they are offering this service to need to see the 216-584-9409 hard coded number. 
Whitney, can you please find out? That way we can have Isaac roll back the updates. 

I will ask them at today's meeting


Julian  remind me please

whitney.zelig@gmail.com , did Julian  remind you of this?
If so, can you please let me know the status so I can follow up on this task? 
Thanks. 

They are thinking about ending contract with sign post 

Thanks for the heads up Whitney. 
Perhaps you can tell them that we can do text and call monitoring for them at a better price. 

amen brother Hector  

I'm already on it 

I have verified number is changing without any issues so I am closing this task.