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Docere Med Spa - www.doceremedspa.com - 🔴 SEO client 🔴 - Judi

https://doceremedspa.com
Chris Zelig, MedstarIsaac Klausnser, MedstarHector Mota, Operations Manager at MedstarJonnamae Jumawan, MedstarchrisShane Quast, MedstarCharmae Arcayan, MedstarVania J, MedstarKamie Allen, Content ManagerSelena Vujatov, MedstarAlyssa Workman, MedstarIvonne Ackerman, MedstarElizabeth RuffaBrittany Redding, Digital Marketing Manager at MedstarJenna Maschino, Senior Support Specialist at Medstar +3 others
From the list: Website Development

✔ Secret Shop again

Hector M. added this on
Completed by Hector M.
Assigned to
Amy Van Deusen Amy V.
Notes
Hello Amy Van Deusen Amy  
Can you please add this client to your list of secret shops?
We need them checked on Monday or Tuesday if you can. 
Please let me know how it goes. 
Thank you. 

Comments & Events

Amy Van Deusen Amy Van Deusen
Hi Hector Mota, Operations Manager at Medstar Hector . Yes, I can add this client to my list and get this done on Tuesday with Vania J, Medstar Vania . I will be sure to let you know how it goes. Thanks!
Hector Mota, Operations Manager at Medstar thank you!😊
Vania J, Medstar 👏
Notified 3 people
Amy Van Deusen Amy Van Deusen
Hi Hector Mota, Operations Manager at Medstar Hector , I began logging this secret shop and I will continue to update the spreadsheet as contact attempts occur. So far, I have received two automated e-mails which I logged under "confirmation e-mail", as I assumed neither would be considered a "follow-up e-mail". No phone calls or text messages so far. Let me know if you have any suggestions or changes for me since I did this one on my own today. Thank you!

Website -  https://doceremedspa.com/body-by-docere/coolsculpting-strongsville/
Confirm - https://doceremedspa.com/c/coolsculpting-strongsville/
Date: 2/2/2021
Time:  3:26 PM (EST)
Name - Georgia Gray
Email - GeorgiaG8585@yahoo.com
Phone - (516) 708-4641
Message - I would like to get rid of fat in my stomach area.

Verified.
Screen Shot 2021-02-02 at 3.49.57 PM.png 51.1 KB • Download
Vania J, Medstar all grown up! 😭
Notified 3 people
Hector Mota, Operations Manager at Medstar Hector Mota, Operations Manager
Good morning Amy Van Deusen Amy  
Thank you for the breakdown on what has transpired thus far with this client. 

Not sure why they are not following up with a phone call since they used to before. They may call you today since I am also noticing that their staff has not updated the status of any of the other leads from yesterday. There is someone named Roxi who is the person that generally calls, text leads.
Please let me know if anything changes as I will need to update Chris and client on what transpired. 
Thanks again. 
Notified 3 people
Amy Van Deusen Amy Van Deusen
Hi Hector Mota, Operations Manager at Medstar Hector , I'm not sure why, but there was an issue with my fake phone number. It was working yesterday, but when I double-checked today, it said that my phone number expired. Which apps do you use so I can make sure this doesn't happen again? I am going to re-do this shop now using my phone number, but a different e-mail address to ensure my name is not associated with the lead. Sorry for the inconvenience. I will update you shortly. 
Notified 3 people
Amy Van Deusen Amy Van Deusen
Website -  https://doceremedspa.com/body-by-docere/coolsculpting-strongsville/
Confirm - https://doceremedspa.com/c/coolsculpting-strongsville/
Date: 2/3/21
Time: 12:32 PM (EST)
Name - Molly Wilson
Email - mollyewilson48@yahoo.com
Phone - (860) 670-5468
Message - My double chin has been bothering me for years. I am interested in learning how coolsculpting can help me.

Hector Mota, Operations Manager at Medstar Hector Here is the new shop. I have received two automated e-mails and one automated text message which I have logged in the spreadsheet. I will continue to update as contact occurs. Also, can you please verify that the lead was received? Thank you.
Notified 3 people
Hector Mota, Operations Manager at Medstar Hector Mota, Operations Manager
Amy Van Deusen Amy
Glad you caught that with the phone.
I generally test my numbers before I begin the tests for that reason.
I recommend using textnow.
You can pick your own phone numbers based on locations or your own.
The only thing is that you need to make a call or send a text at least once every few weeks. If not, they will recycle the phone.

As long as you did it over we are good to go.
Here's your verification.

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Notified 3 people
Amy Van Deusen Amy Van Deusen
Hi Hector Mota, Operations Manager at Medstar Hector , I have updated the secret shop spreadsheet. It has been a week since the lead was submitted. Should I go ahead and write the report for this shop? 
Notified 3 people
Vania J, Medstar Vania J
Amy Van Deusen Amy  id say go ahead and start writing it. We can always add details if Hector thinks we should prolong the shop
Notified 3 people
Amy Van Deusen Amy Van Deusen
Ok, just wanted to be sure. Thanks Vania J, Medstar Vania ! 
Vania J, Medstar 👍
Notified 3 people
Hector Mota, Operations Manager at Medstar Hector Mota, Operations Manager
Amy Van Deusen Amy  yes, Vania is correct. 
I will add a few more secret shops for you today. I just been crushed with all the new clients this week. 
Once you have the report ready, please post it here so that I can make the final edits. And to see what Chris wants us to do with it. 
Thank you. 
Notified 3 people
Amy Van Deusen Amy Van Deusen
Hector Mota, Operations Manager at Medstar Hector whitney.zelig@gmail.com, Medstar whitney.zelig@gmail.com  Here is the secret shop report for this client.

Docere Medical Spa & Laser Center - Secret Shopper Leads Test Report

Date of test – 2/3/21

Overall Analysis: Minor adjustments needed

Docere Medical Spa & Laser Center- Secret Shopper Leads Test Report

 
Date of test – 2/3/21
Lead entered: 12:32 PM (EST)
Overall Analysis: Minor adjustments needed
 
 
Spa Response Time:
Phone call: Yes, the same day - 2/3/21 at 6:46 PM (EST)
 
Voicemail: Yes, the same day - 2/3/21 at 6:46 PM (EST)
 
Text Message: Yes, the same day - 2/3/21 at 12:34 PM (EST)
 
E-mail: Yes, two automated e-mails on the same day - 2/3/21 at 12:32 PM (EST) and 2/3/21 at 12:33 PM (EST)
 
Problems with form/button: None.
 
Follow-up Phone call: None.
 
Follow-up E-mail: Yes, automated e-mail sent - 2/6/21 at 12:34 PM (EST)
 
Follow-up Text Message: None.
 
Areas that need improvement: No follow-up texts. No personal e-mails. No follow-up phone calls.
 
Insight Summary – The staff at Docere Medical Spa & Laser Center responded to the lead by calling the same day and leaving a voicemail. No follow-up phone calls were made. Two automated e-mails were sent the same day the lead was received. An automated follow-up e-mail was sent 3 days later. No personal e-mails were sent. One text message was sent the same day. No follow-up texts were sent. This requires adjustments.
 
 
Details about lead:
 
Docere Medical Spa & Laser Center - Secret Shopper Leads Test – CoolSculpting
Date: 2/3/21
Time:  12:32 PM (EST)
 
Name – Molly Wilson
Phone - 860-670-5468
Message - My double chin has been bothering me for years. I am interested in learning how coolsculpting can help me.
 
Recommendations for the staff at Docere Medical Spa & Laser Center:
 

  • The staff at Docere Medical Spa & Laser Center sent a welcoming text message almost immediately, which is very beneficial because it lets the client know that their request has been received.  It also helps create an additional channel of communication between the spa and a potential client. However, a follow-up text was never sent.


  • The team at Docere Medical Spa & Laser Center sent out two automatic, welcoming emails to the lead on the same day. A follow-up, automated e-mail was sent 3 days after the lead was received. This is beneficial, as e-mails aid in initiating and building a line of communication between the lead and the client. However, no personal type of e-mail was sent to the potential client. We recommend doing this, as other top medical spas do. Statistics show that this provides greater ROI results when it comes to leads.


  • A phone call and voicemail were left on the same day. However, no follow-up phone calls were made after the initial phone call. We highly recommend that leads should be followed up with a phone call on the first day and the following day. Then, an e-mail, phone call, and text message again a few days after that. Then, repeat this process a week or so later again if there’s still no response from the lead.

Notified 3 people
Hector Mota, Operations Manager at Medstar Hector Mota, Operations Manager
Thank you Amy Van Deusen Amy . 
This is very good. This client's response was close to excellent. 
Vania J, Medstar 👌
Notified 4 people
whitney.zelig@gmail.com, Medstar whitney.zelig@gmail.com
Did anyone send this to Lori? Hector Mota, Operations Manager at Medstar Hector  
Notified 4 people
Hector Mota, Operations Manager at Medstar Hector Mota, Operations Manager
whitney.zelig@gmail.com, Medstar whitney.zelig@gmail.com  
I just sent this to Lori.... CC you and Chris on it. 
Thanks Amy. 
Notified 4 people
Hector Mota, Operations Manager at Medstar
Hector Mota completed this to-do.