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Docere Med Spa - www.doceremedspa.com - 🔴 SEO client 🔴 - Judi

https://doceremedspa.com
Chris Zelig, MedstarIsaac Klausnser, MedstarHector Mota, Operations Manager at MedstarJonnamae Jumawan, MedstarchrisShane Quast, MedstarCharmae Arcayan, MedstarVania J, MedstarKamie Allen, Content ManagerSelena Vujatov, MedstarAlyssa Workman, MedstarIvonne Ackerman, MedstarElizabeth RuffaBrittany Redding, Digital Marketing Manager at MedstarJenna Maschino, Senior Support Specialist at Medstar +3 others
From the list: Front Desk

✔ Secret Shop Docere - Coolsculpting

Nicol R. added this on
Completed by Elizabeth R.
Assigned to
Elizabeth Ruffa Elizabeth R.
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Notes
Good Morning  Elizabeth Ruffa Elizabeth  - please initiate a secret shop with Docere: https://doceremedspa.com/body-by-docere/coolsculpting-strongsville/

ASAP per CZ. 

Thank you! 

Comments & Events

Elizabeth Ruffa Elizabeth Ruffa
began 10/17 at 11am EST
Nicol Razon, Medstar 👍
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Elizabeth Ruffa Elizabeth Ruffa
Nicol Razon, Medstar Nicol  

EMAIL DRAFT: 

Hi Team,

As part of our ongoing support to help you reach your marketing goals, we regularly "Secret Shop'' your practice. The information we gather helps us better train your staff, and provides you with the feedback you need to convert as many leads as possible. The process includes inputting a lead into a form on your landing page, communicating via text with your staff after replying to one of your text messages, and finally calling and speaking with the front desk to inquire about one of your services.  

Here is your latest full report and your recorded call link for you to review. 

Great Job, Keep it Up!

  • We received 3 calls, 3 texts and a welcome email from you and you responded to our texts.
  • The salesperson who answered our call was friendly, professional, and knowledgeable. 
  • Your staff did wonderfully. They led the conversation with a personable approach to the treatment. This is extremely beneficial as it establishes a sense that the clinic is a warm and welcoming place and that the treatment will be a positive experience. 

Things To Work On
  • When discussing pricing, we recommend quoting the cost of the lowest priced applicator, mentioning any special pricing, promotions, or and financing options that are available and then stating that an accurate price can be given during their complimentary consultation. 

We would love to set-up a refresher training to expand your company's client acquisition strategy and review best practices to ensure your success. 

You can schedule your refresher training here: https://calendly.com/emily-clientmtg/front-desk-training


We look forward to speaking soon.
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Elizabeth Ruffa Elizabeth Ruffa
Hey Nicol Razon, Medstar Nicol  just making sure you saw this shop has been completed. TY!
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Nicol Razon, Medstar Nicol Razon
Thank you Elizabeth Ruffa Elizabeth  !
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Elizabeth Ruffa Elizabeth Ruffa
Nicol Razon, Medstar Nicol  was it sent to the client? Can I close out?
Nicol Razon, Medstar Yes pls
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Nicol Razon, Medstar Nicol Razon
Elizabeth Ruffa Elizabeth  you can close out. Thank you
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Elizabeth Ruffa Elizabeth Ruffa
lead deleted from ghl
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Elizabeth Ruffa
Elizabeth Ruffa completed this to-do.