This has been done. 
Will follow up in a few days with the results for you guys. 

Docere Med Spa - Secret Shopper Leads Test
Website - https://doceremedspa.com/body-by-docere/coolsculpting-strongsville/
Confirm - https://doceremedspa.com/c/coolsculpting-strongsville/

Date: 08/10/20
Time: 12:12 PM EST - 
Name - Kimberly Dawson
Email - babyXioG25@gmail.com
Phone - 216-930-7510

Message - I need your help in some fat under my chin and arms. I tried exercising but I heard this may be my best option without surgery. 
Want to discuss this with someone soon. 
Thanks.

Chris   and whitney.zelig@gmail.com the response from this client to this secret shop were horrendous to say the least. 
 

Docere Medspa - Secret Shopper Leads Test Report Summary

Spa Response time: Phone call: None.
Spa Response time: Voicemail: None.
Spa Response time: Text Message:  None.
Spa Response time - Email: None.
Problems with form/button: None

Follow up Phone call: None thus far.
Follow up Phone Email: None thus far.
Follow up Phone Text: None thus far.

Overall Summary of lead test: Complete failure in responding to the lead.

Summary: The overall response time to the secret shopper leads test from the staff at Docere was alarming. That's because no one from the spa bothered to contact the lead at all. There were no phone calls, no text and no emails of any kind. This even though more than two full days have passed by.  

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The lead has been confirmed.

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I am suprised Hector  . I will call Lori- looks like someone wasn't even at the office on the 10th because there are no notes

Well if that is the case, what about the next day or the day after?
I gave them 2 full days before creating this report. 

BTW, who ever is in charge of checking the leads skipped about 5. 
From 8/10 to 8/11th. 

sent an email to Lori saying we will secret shop again to make sure problem is taken care of

so please schedule another one. thx super H

You're welcome. Will do. 
I will give them a week. So I will do this on Monday 17th or so?
What do you think?

Began 4th Secret Shop test for Docere  -

Docere Med Spa - Secret Shopper Leads Test
Website - https://doceremedspa.com/body-by-docere/coolsculpting-strongsville/
Confirm - https://doceremedspa.com/c/coolsculpting-strongsville/

Date: 08/17/20
Time: 10:37 AM EST -
Name - Dayana Pierre
Email - dayana.p88_69@outlook.com
Phone - 610-427-5294

Message - Loving what I am hearing about this fat reduction treatment.
Can you please help me set up an appointment to see if I qualify?

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Verified lead went through successfully. 

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Chris   and whitney.zelig@gmail.com   here are the final results of the 4th secret shopper for Docere Medspa.

4th Docere Medspa - Secret Shopper Leads Test Report Summary

Overall Analysis: Good, but could use some improvement!

Spa Response time: Phone call: Yes, 2 hours, 16 minutes later.
Spa Response time: Voicemail: Yes, 2 hours, 16 minutes later.
Spa Response time: Text Message:  None.
Spa Response time: Email: Yes, confirmation sent 11 minutes later.
Problems with form/button: None

Follow up Phone call: None thus far.
Follow up Phone Email: None.
Follow up Phone Text: None so far.

Areas that need improvement = Only one direct call. But no text were ever sent. Also, no follow up phone calls or any other type of follow ups.

Summary: The overall response time to the secret shopper leads test from the staff at Docere Medspa was good. However, there are some areas that could use some improvement. While they did call the lead, it took them more than 2 hours to do so. In addition, there were no text messages sent to the lead at all. Also, there were follow up calls, texts, or emails done with the lead. 

whitney.zelig@gmail.com and Chris  
I did not hear any response from you guys on this and wanted to close it out. 
Thanks.