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From the list: Website - Staging Server

✔ Website is down!

Hector M. added this on Sep 11, 2020
Completed Sep 11, 2020 by Hector M.

Assigned to: Isaac K.
Notes: Isaac
I am seeing an error on this client's website - https://doceremedspa.com/
It says Connection timeout error. But it's been like that for more than 11 hours now.
Can you please check out what is going on?
Thanks.

Comments & Events

Hector Mota, Operations Manager

Check out error code though -
Error code: SSL_ERROR_INTERNAL_ERROR_ALERT

image.png 208 KB • Download

Sep 11, 2020 at 1:28 PM Notified 1 person

Isaac Klausnser

checking..

Sep 11, 2020 at 1:40 PM Notified 1 person

Isaac Klausnser

Hector

- Someone has updated dns records. Site is not pointing to their hosting on wpengine.

I'm not able to access their domain registrar to update. The credentials that we have in the spreadsheet are not correct.

We need to get in touch with the client regarding this.

Sep 11, 2020 at 2:14 PM Notified 1 person

Hector Mota, Operations Manager

Thank you Isaac.
I sent them an email letting them know that the site was down and you were looking into it.
Let me send them a follow up with your findings.
Once they respond, I will let you know.
thanks.

Sep 11, 2020 at 2:22 PM Notified 1 person

Hector Mota, Operations Manager

Isaac

I just got Delegate access to Docere from Whitney.
It is under Allison.
But I went ahead and purchased the SSL certificate for 1 year.
It is now working fine.
thanks.

Sep 11, 2020 at 8:12 PM Notified 1 person

Hector Mota completed this to-do.

Sep 11, 2020 at 8:12 PM