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Dr. Julia Edelman - www.juliaedelmanmd.com - 🔴 SEO client 🔴 - CZ/IA

http://www.womenshealthne.com/ www.juliaedelmanmd.com/
Chris Zelig, MedstarIsaac Klausnser, MedstarHector Mota, Operations Manager at MedstarJonnamae Jumawan, MedstarShane Quast, MedstarCharmae Arcayan, MedstarVania J, MedstarKamie Allen, Content ManagerSelena Vujatov, MedstarAlyssa Workman, MedstarIvonne Ackerman, MedstarElizabeth RuffaBrittany Redding, Digital Marketing Manager at MedstarJenna Maschino, Senior Support Specialist at MedstarMichael, SEO +2 others
From the list: Front Desk/HL

✔ set up "No Show" workflow

Vania J. added this on
Completed by Vania J.
Assigned to
Isaac Klausnser, Medstar Isaac K.
Due on
Notes
Isaac Klausnser, Medstar Isaac can we set up the "No Show WorkFlow" for Dr. Edelman? When a lead is moved into the "No Show" stage I want to start a sequence of automatic texts. I added the text templates to the acct. "No Show #1" "No Show #2" and "No Show #3".

#1 should go out 24 hours later anytime between 12pm-1pm
#2 should go out 48 hours later anytime between 12pm-1pm
#3 should go out 5 days later anytime between 12pm-1pm

THANKS!

Comments & Events

Isaac Klausnser, Medstar Isaac Klausnser
Vania J, Medstar Vania - DONE
Notified 1 person
Vania J, Medstar
Vania J completed this to-do.
Vania J, Medstar Vania J
I just put the campaign in drafts because the client did not like that it was sending blank texts to clients. But it looks like none of them successfully went out anyway?
Notified 1 person
Isaac Klausnser, Medstar Isaac Klausnser
Vania J, Medstar Vania - I just looked into it and I couldn't find the no show templates in their account. It seems someone deleted them and that's the reason the events in the campaign went blank.

I checked this client's user permission and they have all the permissions checked with full admin access. Can we ask the client if they by mistake deleted them?
Notified 1 person
Vania J, Medstar Vania J
Isaac Klausnser, Medstar Isaac that is so strange because I saw them yesterday and so did the client and then this morning she said they were all suddenly missing and she wants them back because she had just been sending them manually.
Is there any way to recover them? I'd hate to write them all over again.
Notified 1 person
Isaac Klausnser, Medstar Isaac Klausnser
Vania J, Medstar Vania - That's very strange. Unfortunately there is no way to recover them. Still I will contact their support to see what could have happened and if it's possible for them to recover them on their end.
Notified 1 person
Vania J, Medstar Vania J
Isaac Klausnser, Medstar Isaac  its ok I just rewrote
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Isaac Klausnser, Medstar Isaac Klausnser
Vania J, Medstar Vania - Thank you. I just added them to the no show campaign and made it live again.
Notified 1 person
Vania J, Medstar Vania J
Isaac Klausnser, Medstar Isaac  no please dont make it live. They dont want it. They are manually sending them
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Isaac Klausnser, Medstar Isaac Klausnser
Vania J, Medstar Vania - OK . Sorry. Moved it back to draft.
Notified 1 person