Dr. Lowney Advanced Body Sculpting - Massachusetts Cosmetics - CZ - 🔴 SEO client 🔴

https://massachusettscosmetic.com - https://www.studioeros.us

Fix Call Rail

Assigned to
Hector Mota, Operations Manager at Medstar Hector M.
Notes
They have their own call rail account but it is not working on the website or it keeps ringing ask Vania J, Medstar Vania  she can assist you. 

Comments & Events

Vania J, Medstar
Hi Hector Mota, Operations Manager at Medstar Hector this is the issue I messaged you about on WhatsApp..
I looked in their callrail account and I see "answered calls" but I also noticed for the last 30 days a large percentage of the calls are less than a minute. And it is routing to the correct number too. 

When I called this number 508-217-9625 no one answered or returned my voicemails. I made 3 calls and left 2 voicemails.

When I called this number I found on their GMB 877-577-5476 someone answered right away.
Chris Zelig, Medstar
Vania J, Medstar Vania - have they been billed for the last 5 months? Lets turn it off. Cancel the account. Have Isaac make sure the 800 number shows up on all pages. We can accomplish this by removing the JavaScript code from the website or GtM Isaac Klausnser, Medstar Isaac Hector Mota, Operations Manager at Medstar Hector  - fyi  
Chris Zelig, Medstar
This should be the number that shows

877-577-5476 
Isaac Klausnser, Medstar
Chris Zelig, Medstar Chris - I just checked and the CallRail script is already paused in the GTM tag. The tracking number in the menu was hardcoded. I have now updated it with the above number.

All the other places already have the above original number hardcoded.
Hector Mota, Operations Manager at Medstar
Good morning team,
Either me or Shane may have paused the GTM tag to help with conversion tracking.   
So this client has two callrail accounts. One for Studio Eros and one for Advanced body sculpting.
Chris, their CC was declined so their service is about to be terminated.
They have been getting charged for the last 10 months.
I initiated the closing account request. It is pending closure  now.  

Vania J, Medstar 👍
Hector Mota, Operations Manager at Medstar
Hector Mota completed this to-do.