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Dr Snyder - Laser Doc MD - 🔴 SEO client 🔴 - IA

https://laserdocmd.com - This is for a client who already has a website we can use that we just need to optimize.
Chris Zelig, MedstarIsaac Klausnser, MedstarHector Mota, Operations Manager at MedstarJonnamae Jumawan, MedstarShane Quast, MedstarCharmae Arcayan, MedstarVania J, MedstarKamie Allen, Content ManagerSelena Vujatov, MedstarAlyssa Workman, MedstarIvonne Ackerman, MedstarElizabeth RuffaBrittany Redding, Digital Marketing Manager at MedstarJenna Maschino, Senior Support Specialist at MedstarMichael, SEO +3 others
From the list: Website Development

✔ secret shop coolsculpting

whitney.zelig@gmail.com added this on
Completed by Hector M.
Assigned to
Amy Van Deusen Amy V.
Notes
Check how they respond over a week.

And then in a week call them and ask questions about price and such. 

Comments & Events

Amy Van Deusen Amy Van Deusen
Hi Hector Mota, Operations Manager at Medstar Hector whitney.zelig@gmail.com, Medstar whitney.zelig@gmail.com  Can one of you please provide me access to this client sheet when you have the chance so I can start this shop? I don't have access. Thanks!!
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Hector Mota, Operations Manager at Medstar Hector Mota, Operations Manager
Amy Van Deusen Amy  
Done! 
Amy Van Deusen Thanks! 😊
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Amy Van Deusen Amy Van Deusen
Website -  https://laserdocmd.com/coolsculpting-owings-mills/
Confirm - https://laserdocmd.com/c/coolsculpting-owings-mills/
Date: 2/11/21
Time:  4:08 PM (EST)
Name - Molly Wilson
Email - mollyewilson48@yahoo.com
Phone - 860-670-5468
Message - I am looking to eliminate my love handles.

Hi  whitney.zelig@gmail.com, Medstar whitney.zelig@gmail.com Here is the shop for this client. I do not have access to the lead sheet so I can't provide the screenshot for verification. Hector Mota, Operations Manager at Medstar Hector can you please provide this when you have the chance? Thanks!
So far, I have only received one text message immediately after I entered the lead. I have updated the spreadsheet and I will continue to update as contact attempts occur.
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Hector Mota, Operations Manager at Medstar Hector Mota, Operations Manager
Here you go Amy Van Deusen Amy
That auto text is likely the Highlevel they have in place. 
Thank you. 
image.png 137 KB • Download
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Amy Van Deusen Amy Van Deusen
Hi Hector Mota, Operations Manager at Medstar Hector whitney.zelig@gmail.com, Medstar whitney.zelig@gmail.com  This client only sent one automated text message immediately after I sent the lead. They did not call, leave any voicemails, or send any e-mails at all. Should I go ahead and write this report?
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whitney.zelig@gmail.com, Medstar whitney.zelig@gmail.com
they're going to get spanked. 
Hector Mota, Operations Manager at Medstar Go get them! 🛠
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Hector Mota, Operations Manager at Medstar Hector Mota, Operations Manager
Amy Van Deusen Amy  yes, please prepare the report and I will add some other things to it. 
Whitney will then use it against them once she contacts them. 
Thank you. 
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Amy Van Deusen Amy Van Deusen
Hi whitney.zelig@gmail.com, Medstar whitney.zelig@gmail.com Hector Mota, Operations Manager at Medstar Hector  Here is the secret shopper leads test report for this client

Dermatology Laser Center & MediSpa - Secret Shopper Leads Test Report

Date of Test – 2/11/21

Time of Test - 4:08 PM (EST)

Overall Analysis: Mediocre Response, Requires Major Adjustments.

Phone call: None.

Voicemail: None.

Text Message: Yes, same day - 2/11/21 at 4:08 PM (EST)

Spa Response time: Email: None.

Problems with form/button: None.

Follow-up call: None.

Follow-up Email: None.

Follow-up Phone Text: None.

Areas that need improvement: No direct phone calls were made. No e-mails were sent. There was one text message sent the same day. Additionally, no follow-up texts, calls, or e-mails were made. 

Insight Summary – The overall response to the secret shopper leads test from the staff at Dermatology Laser Center & MediSpa requires immediate attention. There was one text message sent immediately after the lead was received which is beneficial. However, they never called the lead directly. In addition, there were no e-mails sent at all. Lastly, no form of follow-up phone calls, text messages, or e-mails were made with the lead.



Details about lead:

Date: 2/11/21
Time:  4:08 PM (EST)
Name - Molly Wilson
Phone - 860-670-5468
Message - I am looking to eliminate my love handles.

Recommendations for the staff at Dermatology Laser Center & MediSpa:

  • Contacting a potential lead via a direct phone call is by far the best way to ensure that the lead is converted into a potential client. The conversion rates on those contacted via a phone versus those who are not are almost 4 to 1. In addition, it shows the potential lead that you value them enough as a customer to call them directly. Top-rated facilities generally reach out to a lead within minutes or an hour after obtaining their contact information, and they make at least two additional follow-up phone calls. 

  • There was a welcoming text message sent out to the potential lead. This is very beneficial, as a welcoming text message lets a potential client know that their request has been received. It also helps to create a personal comradery between the spa and the potential client. However, after this initial text message, there were no follow-up text messages sent.

  • The staff at Dermatology Laser Center & MediSpa never sent out an automatic, welcoming e-mail to the lead. We recommend sending out an automatic e-mail, as well as a personal e-mail as other top cosmetic medical facilities do. Statistics show that sending out welcoming or confirmation emails provides greater ROI results when it comes to leads. E-mails also aid in initiating and building a line of communication between the lead and the client.

  • No direct phone calls were made. Additionally, no follow-up phone calls, text messages, or e-mails were sent to the potential lead. We highly recommend that leads should be contacted by a direct phone call within 24 hours of receiving the lead and contacted again by phone on the following day. Additionally, an e-mail, phone call, and text message should be sent a few days after that. Then, we recommend repeating this process a week later if there’s no response from the lead. 
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Hector Mota, Operations Manager at Medstar Hector Mota, Operations Manager
Good morning Amy Van Deusen Amy  
I will take a look at this and prepare it to send it to the client. 
Looks like Whitney will have to beat them up. 
Thank you for a great report and secret shop. 
Amy Van Deusen Thanks! 🙌
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whitney.zelig@gmail.com, Medstar whitney.zelig@gmail.com
thanks team Hector Mota, Operations Manager at Medstar Hector  copy me on email when you send to doc
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Hector Mota, Operations Manager at Medstar Hector Mota, Operations Manager
Good morning team, whitney.zelig@gmail.com, Medstar whitney.zelig@gmail.com . 
I made some minor edits to the report and sent it to the Doctor. I have CC you and Chris on it so we can gauge their response. 
Thanks again Amy. 
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Hector Mota, Operations Manager at Medstar
Hector Mota completed this to-do.