Onboarding Mtg

Date: 4.22.21
Time: 4:30pm
Attendees: Vanessa (director of patient experience), Vivek (prefers text), Dr. Sonia, Dennis, Joseph (admin related contact) and Elaine, Alvin, CZ, WZ, VJ
Eric (not on call) is their webmaster

-they have about 100 phone numbers tied to tv, print, and radio ads. Their CRM software- MML, tracks specifically where the leads are originating.
-They call their CoolSculpting something else, with Allergan's permission. "Elite freeze coolsculpting" lt, They do coolsculpting plus zimmer z-wave, then velashape 3.
-They were top 10 in the country. They are #1 velashape in the country
-they have 4 coolsculpting machines
-we will build a microsite
-They have one of the fastest turnaround times, according to RealSelf
-they want us to set up high-level for them

Top 3 services they want to concentrate on now:
CoolSculpting
Hair Restoration
In-Office Facelift

-will move forward with 1300 off of 8 treatments or more of CS
-Vanessa is who we will be working with moving forward. We will set up a follow-up call to finalize assets.
-Dr. Sonia is "famous" in the Bay Area.
-Current demographics: Areas leads come from Antioch, Brentwood, East Bay, Oakland, Alameda, San Jose

Chris' Notes added below to keep everything in one place:
Vanesa - American laser center - runs the show
Juliette will see a lot of Coolsculpting consults.
Joseph and Elaine - operations team in the Phillippines (husband and wife team) - also does social media
200 inbound calls / 200 outbound calls.
Dr. Soni and Vivek moved to LA.
Dennis - helps with business development
My Med Leads - Biggest CRM in space -
CoolSculpting Elite Freeze - has permission to market. They use Z Wave to break up the fat.
Eric Web guy - will
My Med Leads - Elizabeth will call the patient back.

When leads come in they come through a funnel they have all of the tracking numbers.
Toyota, Mercedes (lipo), Bently (tummy tuck)

NextTech will get us demographics.

Work the doc into it.
As Seen On: NBC The Doctor’s Show