began 9/12

Hi Emily  

EMAIL DRAFT:
Hi Team,

You've been secret shopped! Attached is the full report. 

We input a lead, commenced with text engagement & called the front desk inquiring about Emsculpt Neo. 

Here is the recorded call: 

https://drive.google.com/file/d/1tgZFic82QC9SK0vcOavHI01Lrsekv3Vf/view?usp=sharing 

You contacted us 3x by text and sent a welcome email after we input the lead. Unfortunately, we did not receive any calls from you. Contacting a lead with a direct phone call is the best way to convert a lead into a potential patient. We would love to help set up a plan for you to be contacting leads 3x in the first week with a direct call. 

The salesperson that answered our call was friendly, professional and knowledgeable. When being asked about pricing we recommend quoting the cost of the lowest priced applicator and then mentioning that an accurate price can be given when they are assessed during their complimentary consultation.

We recommend scheduling a Front Desk Training so we can help put in place a follow up protocol where you are contacting leads with direct phone calls. It will help the overall customer acquisition of your business! 

Please schedule a call here: https://calendly.com/emily-clientmtg/front-desk-training

Hackensack MedSpa Secret Shop Report (1).pdf 113 KB • Download