Hackensack MedSpa - www.hackensackmedspa.com - EC

I will update once I have invoice

2nd Secret Shop

Assigned to
Elizabeth Ruffa Elizabeth R.
Due on
Notes
Hi Elizabeth Ruffa Elizabeth can you please do a secret shop for this clients emsculpt neo campaign: https://go.hackensackmedspa.com/emsculpt-neo

Let me know if you have any questions, thanks! 

Comments & Events

Elizabeth Ruffa
began 9/12
Emily, Medstar thank you!!
Emily, Medstar thank you!!
Elizabeth Ruffa
Hi Emily, Medstar Emily  

EMAIL DRAFT:
Hi Team,

You've been secret shopped! Attached is the full report. 

We input a lead, commenced with text engagement & called the front desk inquiring about Emsculpt Neo. 

Here is the recorded call: 

You contacted us 3x by text and sent a welcome email after we input the lead. Unfortunately, we did not receive any calls from you. Contacting a lead with a direct phone call is the best way to convert a lead into a potential patient. We would love to help set up a plan for you to be contacting leads 3x in the first week with a direct call. 

The salesperson that answered our call was friendly, professional and knowledgeable. When being asked about pricing we recommend quoting the cost of the lowest priced applicator and then mentioning that an accurate price can be given when they are assessed during their complimentary consultation.

We recommend scheduling a Front Desk Training so we can help put in place a follow up protocol where you are contacting leads with direct phone calls. It will help the overall customer acquisition of your business! 

Emily, Medstar
Emily completed this to-do.