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Hackensack MedSpa - www.hackensackmedspa.com - EC

I will update once I have invoice
Chris Zelig, MedstarIsaac Klausnser, MedstarHector Mota, Operations Manager at MedstarJonnamae Jumawan, MedstarShane Quast, MedstarCharmae Arcayan, MedstarVania J, MedstarKamie Allen, Content ManagerSelena Vujatov, MedstarAlyssa Workman, MedstarIvonne Ackerman, MedstarElizabeth RuffaBrittany Redding, Digital Marketing Manager at MedstarJenna Maschino, Senior Support Specialist at MedstarJudi Vallano, Medstar +1 others
From the list: Secret Shops

✔ Emsculpt Neo Secret Shop _ November Quarterly

Elizabeth R. added this on
Completed by Emily
Assigned to
Elizabeth Ruffa Elizabeth R.
Due on
Notes
Emily just did a refresher - do a shop on Emsculpt Neo _ Nov Quarterly

Comments & Events

Elizabeth Ruffa Elizabeth Ruffa
scheduled call for 11/22
No one was notified
Elizabeth Ruffa Elizabeth Ruffa
called 11/27- had to leave number for someone to call me back - person who answered could not answer any questions 
No one was notified
Elizabeth Ruffa Elizabeth Ruffa
Hi Emily, Medstar Emily  

EMAIL DRAFT:
Hi Team,

As part of our ongoing support to help you reach your marketing goals, we regularly "Secret Shop'' your practice. The information we gather helps us better train your staff, and provides you with the feedback you need to convert as many leads as possible. The process includes inputting a lead into a form on your landing page, communicating via text with your staff after replying to one of your text messages, and finally calling and speaking with the front desk to inquire about one of your services.  

Here is your latest full report and your recorded call link for you to review. 

Great Job, Keep it Up!
  • We received a welcome email and 3 texts from you after we input the lead. You also responded to our questions during text engagement.
  • The salesperson who promptly returned our call was friendly, professional, and knowledgeable. 


Things To Work On

  • Contacting a lead with a direct phone call is the best way to ensure that a lead is converted into a potential patient. We recommend contacting leads 3x in the first week with direct calls. [Unfortunately we only received 1 phone call from you after we input the lead]
We would love to help set up a plan for you to be contacting leads 3x in the first week with direct phone calls. Please schedule a front desk refresher training he: https://calendly.com/emily-clientmtg/front-desk-training


We look forward to speaking soon.
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Elizabeth Ruffa Elizabeth Ruffa
Emily, Medstar Emily  
Emily, Medstar thank you!!
Notified 1 person
Emily, Medstar
Emily completed this to-do.