Nicol,

Good morning.

I am seeing we have WP access to this client's website. Not sure if that shop page is connected directly to the account. Isaac can you please check to see if it is? Or if we have access to the account?

Thank you. 

Nicol Hector - This is their shop website built on their own Shopify account. We had access to it when it set it up for them last year but I am not seeing the access to it anymore under my developer@medstatmedia.com account. They provided the delegated access to this email.

Regarding whether we manage their Shopify website for them. We will need to contact Chris . If he says. Yes we still manage for them. We will need to ask Amy to provide us the user access to their Shopify account.

Okay Isaac  
Let me follow up with Chris to see what he says... 
Thank you. 

Hector  were you ablet to follow up with Chris on this?

I sent Chris some messages. However, out of 5 messages, he only responds to 2, if that. :) 
I will try once again now.. 
Thank you. 

Let's get access again to their Shopify site and take care of them if the updates are under an hour they are a good client. 

Isaac  
Can you please follow up when you get a chance?
Chris, thank you for responding. 

Hector Chris - Thank you.

Chris - Gentle reminder to always tag me or else I wouldn't get notified about the tasks or replies.

Nicol - Can you please reach out to the client and ask them to add my email - developer@medstarmedia.com as a staff to their shopify account?

Below article contains step by step process along with a video.

https://help.shopify.com/en/manual/your-account/staff-accounts/create-staff-accounts

Isaac , the client confirmed this is done. 

Am I correct in assuming that this is the page we will be doing the Black Friday sales on? 

Nicol - OK. I will check and let you know.

Yes. They used the same store last year for BF sales.

Nicol - I was able to access the client's shopify account. I have now added the login credentials in the client's spreadsheet.

The new before/after image has now been added on the product.

https://shop.hausofaestheticsslc.com/products/prf-2

Isaac  
I kind of figured that which is why I followed up and tagged you since you mentioned that to me as well. 
Thank you for taking care of this so quickly. 
We are all set now is that correct?