✔ Update GHL core campaign account so spa users have no text blast permissions
Completed by Nicol R.
- Assigned to
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Nicol R.
- Notes
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Isaac
**Updated this task to
"change their user permissions so they wouldn’t be able to access any of the tabs that allows to send text blast in a sub-account."
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Nicol
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for documentation:
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this client's GHL account got a violation. Ivonne mentioned there is paperwork to send which I am not familiar with. If this is something the CSM normally does, I need some guidance and would love training on this. I believe however, this is in your realm of responsibilities.
Here's a screenshot of the damage done:
Here's a copy of the violation email or, as I now learned we call them, "Kate Cs"
Hi Medstar Media Team,These are no-reply emails, this information is for your consumption and make sure the sub-account is following the SMS best practices. Replying to these emails will create a ticket but it will be auto-closed with an automated response.You are registered as an admin contact on HighLevel and are receiving email notifications on all updates as requested.We have temporarily suspended SMS capabilities for the below sub-account(location) due to continued non-compliant messaging activity :Location Name: Haus of Aesthetics
Location ID: Iyz9twskWD7juehZJHd9
Location Email: Livi.Roberts@HausOfAestheticsslc.com
Opt Out Rate: 3.58% [should be less than 1.0%]
Error Rate: 1.73% [should be less than 5.0%]A High Opt-Out Rate indicates that contacts receiving messages have objected, generated complaints or marked your SMS as spam. A good opt-out rate is typically in the range of 0—1.0%.A High Delivery Error Rate indicates that you are sending SMS to contacts that are no longer in service, are unreachable, or use a non SMS capable device such as landlines. This may also mean that external carrier filters are refusing to deliver your SMS due to bad sending behaviour in the past. A good error rate is typically in the range of 0—5.0%.What should you do now?To avoid future restrictions on the SMS capabilities, make sure to review recent campaigns, workflows and/or bulk messages sent from the sub-account mentioned above and make relevant changes asap:- Make sure all the upcoming SMS to new contacts should have the Opt-out language and sender information. You can enable the same using the changelog here.
- Enable the number validation feature to avoid future SMS being sent to a non-SMS capable device such as a landline. You can enable the same using the changelog here.
- Get the sub-account registered with A2P. You can refer to the changelog here.
- Make sure SMS usage is in compliance with LeadConnector’s Messaging Policy.
Not following these recommended directions may result in future restrictions. Please note if the error rate and opt-out rate continue to hit the bar, the sub-account may get permanently suspended.Note: This email does not require you to respond and the SMS capabilities will be reinitiated at 00:01 AM UTC.Thanks,
HighLevel Support
If you want. I can go ahead and change their user permissions so they wouldn't be able to access any of the tabs that allows to send text blast in a sub-account.
I'll let the client know
Ah!. OK. Thank you for reminding me. I have now reverted back the user permissions.
I think this time. I figured out a solution for this problem while still giving access to the contacts to the clients.
Will get back to you soon with an update.
Now none of our client's should be able to send the sms in bulk in the main sub-account.
tY!
Isaac has disabled "SEND SMS" button in the contacts tab using custom CSS for all the sub-accounts.
Is this very wrong? Is this ok?